--- title: "Facilities Management Helpdesk Software" ocid: "ocds-b5fd17-37a34ef0-8ba3-47c1-bdec-3ac0c5465c55" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-37a34ef0-8ba3-47c1-bdec-3ac0c5465c55" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-37a34ef0-8ba3-47c1-bdec-3ac0c5465c55.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-37a34ef0-8ba3-47c1-bdec-3ac0c5465c55.json" source: "Contracts Finder" current_stage: "Tender" buyer: "N H S BUSINESS SERVICES AUTHORITY" published: "2016-12-13" --- # Facilities Management Helpdesk Software Buyer: N H S BUSINESS SERVICES AUTHORITY Current stage: Tender OCID: ocds-b5fd17-37a34ef0-8ba3-47c1-bdec-3ac0c5465c55 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-37a34ef0-8ba3-47c1-bdec-3ac0c5465c55) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-37a34ef0-8ba3-47c1-bdec-3ac0c5465c55.json) ## Summary The NHS Business Services Authority is seeking a supplier for a Facilities Management Helpdesk Software, aimed at improving the management of faults across its premises. This procurement process is currently in the active tender stage, with submissions due by 20th December 2016. The contract, valued at £40,000, is classified under software package and information systems (CPV code 48000000) and will involve the implementation of a solution that enables department managers to log and track faults efficiently. The contract period is to commence on 3rd January 2017 and will run until 2nd January 2019, with the service delivery location being in the North East of England. This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in software development and facilities management systems. Interested businesses can enhance their growth potential by participating in this procurement process, particularly those equipped to provide an efficient helpdesk solution that aligns with the NHSBSA's operational needs. Potential suppliers should ensure they register on the specified e-tendering platform to access further competition details and maximise their chances of being awarded the contract. ## Notice The NHSBSA is looking to procure a Facilities Management helpdesk solution which allows department managers and core service operatives to log faults via an internet web portal from any computer on any NHSBSA premises. This flexibility will allow users to alert the Property and Facilities Department of any Property, Facilities or Services based faults as and when they arise. The help desk will allow the user to track the progress of the faults they raise and will be notified by email as the job progresses to completion. The Helpdesk will also allow users to keep a record of previous faults raised and have the option of re-raising those jobs should the fault not be satisfactorily resolved. Additional information: The NHSBSA is seeking to appoint a supplier to provide the above Service as a one off requirement. I would be grateful if you could confirm by email whether this ITQ may be of interest to your organisation. The ITQ will be issued via our e-tendering website: https://nhsbsa.bravosolution.co.uk/web/login.shtml You must register on this website to access the further competition documentation. If you do not intend to respond to this further competition, you may still find it useful to register on the above website and revisit it periodically to search for future opportunities. Please inform me by email once you have registered on our e-tendering website, so that the access to further competition documents can be granted. You will be notified when the further competition documentation is available on the e-sourcing website. If you require assistance in registering please contact the BravoSolutions helpdesk on 0800 011 2470. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dba00279-ed64-49f6-9298-9ff917295d80 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Dec 2016 | | Submission deadline | 20 Dec 2016 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 3 Jan 2017 - 2 Jan 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £40,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | N H S BUSINESS SERVICES AUTHORITY | | Locality | NEWCASTLE UPON TYNE | | Post town | Newcastle upon Tyne | | Postcode | NE15 8NY | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC43 Tyneside | | Local authority | Newcastle upon Tyne | | Electoral ward | Lemington | | Westminster constituency | Newcastle upon Tyne Central and West | | Delivery location | TLC North East (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 13 Dec 2016 at 11:06 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/dba00279-ed64-49f6-9298-9ff917295d80 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/dba00279-ed64-49f6-9298-9ff917295d80 13th December 2016 - Opportunity notice on Contracts Finder ## Notice URLs - https://nhsbsa.bravosolution.co.uk/web/login.shtml ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-37a34ef0-8ba3-47c1-bdec-3ac0c5465c55. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-37a34ef0-8ba3-47c1-bdec-3ac0c5465c55.json.