---
title: "Genesys Cloud Services"
ocid: "ocds-b5fd17-37b0d548-a977-4a74-9450-10b6390089a2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-37b0d548-a977-4a74-9450-10b6390089a2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-37b0d548-a977-4a74-9450-10b6390089a2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-37b0d548-a977-4a74-9450-10b6390089a2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT LEGAL DEPARTMENT"
published: "2025-02-03"
---

# Genesys Cloud Services

Buyer: GOVERNMENT LEGAL DEPARTMENT  
Current stage: Award  
OCID: ocds-b5fd17-37b0d548-a977-4a74-9450-10b6390089a2

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## Summary

The Government Legal Department has completed a procurement process for the provision of Genesys Cloud Services, classified under Computer-related services (CPV code 72500000). The project, identified as "GLD065 2024," entails Genesys-related support and will be executed by VIRGIN MEDIA BUSINESS LIMITED. This call-off from a framework agreement follows a selective procurement method. The contract, valued at £590,352, will run from 21st December 2024 to 20th December 2027, with services to be delivered in the North West region of the United Kingdom. Key dates included the tender end date on 15th November 2024 and the award date on 20th November 2024.

This tender presents a substantial growth opportunity for businesses in the computer-related services industry, particularly those capable of offering robust support for Genesys Cloud Services. SMEs with the capacity to scale their services significantly would find this contract particularly beneficial. The procurement's framework agreement nature suggests a stable and sustained collaboration, providing an advantageous platform for businesses to establish a foothold or expand their presence in the public sector service delivery. The involvement of VIRGIN MEDIA BUSINESS LIMITED as the supplier highlights the scope for significant partnership benefits within this industry.

## Notice

Provision of Genesys related support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ae4ae127-0c1f-4ba8-8b82-6ce87d6a9b0f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Feb 2025 |
| Submission deadline | 15 Nov 2024 |
| Future notice date | Not specified |
| Award date | 20 Nov 2024 |
| Contract period | 21 Dec 2024 - 20 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £590,532 |
| Lots value | Not specified |
| Awards value | £590,352 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT LEGAL DEPARTMENT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9GL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIRGIN MEDIA BUSINESS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72500000 - Computer-related services

## Release History

- 3 Feb 2025 at 14:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ae4ae127-0c1f-4ba8-8b82-6ce87d6a9b0f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ae4ae127-0c1f-4ba8-8b82-6ce87d6a9b0f
  3rd February 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/167fdb3f-f8a0-4e44-8f16-50491f0b251b

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-37b0d548-a977-4a74-9450-10b6390089a2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-37b0d548-a977-4a74-9450-10b6390089a2.json.