---
title: "Customer Engagement Software"
ocid: "ocds-b5fd17-37c289fd-499c-4825-acf1-34ec6eceba47"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-37c289fd-499c-4825-acf1-34ec6eceba47"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-37c289fd-499c-4825-acf1-34ec6eceba47.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-37c289fd-499c-4825-acf1-34ec6eceba47.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DERBY HOMES LTD"
published: "2021-09-09"
---

# Customer Engagement Software

Buyer: DERBY HOMES LTD  
Current stage: Award  
OCID: ocds-b5fd17-37c289fd-499c-4825-acf1-34ec6eceba47

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-37c289fd-499c-4825-acf1-34ec6eceba47)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-37c289fd-499c-4825-acf1-34ec6eceba47.json)

## Summary

The procurement process for the "Customer Engagement Software" has been initiated by Derby Homes Ltd, located in Derby, East Midlands. This contract, valued at £48,600, is part of the goods category and involves the purchase of cloud-based computing services to enhance customer engagement with the tenant community. The procurement method used was an open procedure, and the contract was awarded on 17th August 2021, with a contract period spanning from 1st October 2021 to 30th September 2023.

This tender presents significant opportunities for businesses specialising in software solutions, particularly those focused on cloud-based technologies. Small and medium-sized enterprises (SMEs) may find this a suitable opportunity to demonstrate their capabilities in providing innovative engagement tools that comply with privacy regulations. Companies that can offer off-the-shelf, pay-as-you-go cloud solutions will be particularly well-positioned to compete in this procurement process.

## Notice

Purchase of cloud-based computing services such as hosting, software and cloud support, including many off-the-shelf, pay-as-you-go cloud solutions from Crown Commercial Services Framework RM1557.12 for engagement with Derby Homes' customer base. Use of software to enable Derby Homes to meet its obligations when engaging with its tenant community whilst adhering to privacy stated in tenancy agreement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2de7f9e5-38e8-411b-8935-a0250de35bf7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Sep 2021 |
| Submission deadline | 16 Aug 2021 |
| Future notice date | Not specified |
| Award date | 16 Aug 2021 |
| Contract period | 30 Sep 2021 - 30 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £48,600 |
| Lots value | Not specified |
| Awards value | £48,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DERBY HOMES LTD |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE24 8UZ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF11 Derby |
| Local authority | Derby |
| Electoral ward | Alvaston North |
| Westminster constituency | Derby South |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BANG THE TABLE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 9 Sep 2021 at 15:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2de7f9e5-38e8-411b-8935-a0250de35bf7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2de7f9e5-38e8-411b-8935-a0250de35bf7
  9th September 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=606138682
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-37c289fd-499c-4825-acf1-34ec6eceba47. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-37c289fd-499c-4825-acf1-34ec6eceba47.json.