---
title: "Service Desk Workforce Management Tool"
ocid: "ocds-b5fd17-37c5c340-b389-42bc-af23-9155433d4e82"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-37c5c340-b389-42bc-af23-9155433d4e82"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-37c5c340-b389-42bc-af23-9155433d4e82.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-37c5c340-b389-42bc-af23-9155433d4e82.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2025-02-11"
---

# Service Desk Workforce Management Tool

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-37c5c340-b389-42bc-af23-9155433d4e82

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## Summary

The NHS South, Central and West Commissioning Support Unit (SCW) has concluded a procurement process for the Provision of a Service Desk Workforce Management Tool, awarding the contract to Wavenet Limited. This project falls under the industry category of Software Package and Information Systems. The procurement process was completed through a call-off from the CCS Framework for Network Services 3: RM6116 Lot 4c: Contact Centre Solutions. The contract is set to run from 13 January 2025 to 13 March 2026, with an awarded value of £78,702.68. The tool will be deployed in the South West region of the United Kingdom.

This contract presents an opportunity for businesses specialising in software development and IT services to showcase and expand their capabilities, particularly those with experience in call centre solutions. SMEs in the software sector may find this opportunity to integrate with public sector operations particularly advantageous, offering a chance to build significant experience and reputation in public contracts. The selective procurement method, employing a framework agreement, ensures that the competition is robust but fair, ideally suited for established businesses that can meet the criteria efficiently and effectively.

## Notice

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for the Provision of a Service Desk Workforce Management Tool to Wavenet Limited. This requirement has been procured via Further competition through the Crown Commercial Services (CCS) Framework for Network Services 3: RM6116 Lot 4c: Contact Centre Solutions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/358f4527-67f7-4727-8c46-66541740d4da |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Feb 2025 |
| Submission deadline | 29 Nov 2024 |
| Future notice date | Not specified |
| Award date | 23 Jan 2025 |
| Contract period | 13 Jan 2025 - 13 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £78,702 |
| Lots value | Not specified |
| Awards value | £78,702 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | EASTLEIGH, HAMPSHIRE |
| Post town | Southampton |
| Postcode | SO50 5PB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ35 South Hampshire |
| Local authority | Eastleigh |
| Electoral ward | Eastleigh Central |
| Westminster constituency | Eastleigh |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WAVENET |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 11 Feb 2025 at 08:49 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/358f4527-67f7-4727-8c46-66541740d4da
- 5 Feb 2025 at 13:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/358f4527-67f7-4727-8c46-66541740d4da

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/358f4527-67f7-4727-8c46-66541740d4da
  11th February 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/826e860b-06d6-4461-afe1-3148d7ace38c

## Notice URLs

- https://www.scwcsu.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-37c5c340-b389-42bc-af23-9155433d4e82. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-37c5c340-b389-42bc-af23-9155433d4e82.json.