---
title: "HR OD Support Services Phase 3"
ocid: "ocds-b5fd17-37fc632e-c4c3-4d80-ac1a-0bf01c601ccf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-37fc632e-c4c3-4d80-ac1a-0bf01c601ccf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-37fc632e-c4c3-4d80-ac1a-0bf01c601ccf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-37fc632e-c4c3-4d80-ac1a-0bf01c601ccf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2018-01-02"
---

# HR OD Support Services Phase 3

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-37fc632e-c4c3-4d80-ac1a-0bf01c601ccf

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## Summary

HM Revenue & Customs (HMRC) is currently managing the procurement process for the "HR OD Support Services Phase 3", aimed at establishing a framework of multiple service providers focusing on organisational culture and behavioural change support. This procurement falls under the services category and has a total estimated value of £100,000, with individual contracts likely to be under £10,000. The tender period ended on 24th November 2017, and the contract is set to commence on 8th January 2018, lasting for a year with an option for a 12-month extension. The primary locations involved in this project are London, Nottingham, and Manchester, and it employs an open procurement method with single lot bidding suitable for small and micro enterprises.

This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) specialising in organisational development, coaching, communication, and stakeholder engagement. Companies with experience in organisational change initiatives and customer journey mapping would be particularly well-suited to compete. By participating in this framework, businesses can showcase their expertise and directly contribute to shaping HMRC's organisational design and culture, potentially leading to ongoing contracts and further projects with the public sector.

## Notice

HM Revenue & Customs (HMRC) are setting up a framework of multiple Service Providers for 'Culture, Values and Behavioural Change Delivery Services'. Upon request the Service Providers will be required to work alongside HMRC Staff based in London, Nottingham and Manchester, in the development and implementation of an organisational plan, which will change the organisational design of HMRC and its culture and values. HMRC are therefore seeking Service Providers with Culture, Values and Behavioural change expertise relating to; coaching and support in transferring skills to HMRC colleagues; communication and stakeholder engagement; and customer journey road mapping, to help create a customer centered culture. During the development and implementation of assignments, the Service Provider will be expected to support the delivery of the outcomes captured in the 'OD Road Maps' developed previously. This requirement was previously Lot 2 in the previously advertised tender reference 1703-PSCR-SR65976229-HR OD Support Services, but was subsequently withdrawn due to it being identified that the specification required further development. The requirements for this framework (Phase 3) are of a size that will adequately allow SMEs to bid as part of a single lot format. In addition the overall value of the framework is PS100k and it is likely that individual 'Call Offs' from the framework will be of a value of less than PS10k and therefore the framework will be most suited to SME and Micro businesses. The intention is to run the Framework for 12 months with an option to extend for a further 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/86331105-da37-4115-ba0a-eecb9a3d8daa |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jan 2018 |
| Submission deadline | 24 Nov 2017 |
| Future notice date | Not specified |
| Award date | 19 Dec 2017 |
| Contract period | 8 Jan 2018 - 7 Jan 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 5 |
| Supplier names | CM2C CONSULTING (UK; GOODING & WOOD; METALOGUE CONSULTING; NORTHERN LIGHTS LEARNING & SOLUTIONS; REALWORLDHR |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79996000 - Business organisation services

## Release History

- 2 Jan 2018 at 10:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/86331105-da37-4115-ba0a-eecb9a3d8daa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/86331105-da37-4115-ba0a-eecb9a3d8daa
  2nd January 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/03a9567f-ac1f-4b79-b917-0719425e48c2
  HR OD support services phase 3 - Redacted Contract
- https://www.contractsfinder.service.gov.uk/Notice/45d8c270-afb5-4cf1-87ce-5500ce97d667?p=@RPT0=NjJNT08=UFQxUlR
  HR OD support services phase 3 - contract notice 27/10/2017

## Provenance

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