---
title: "Met Business Services (MBS) Enterprise Resource Planning (ERP), Resource Management (RM), Business Process Outsourcing Services (BPO) and Systems Integration (SI)"
ocid: "ocds-b5fd17-38178f42-d16d-4cdf-80ef-5aee8a9960c9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-38178f42-d16d-4cdf-80ef-5aee8a9960c9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-38178f42-d16d-4cdf-80ef-5aee8a9960c9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-38178f42-d16d-4cdf-80ef-5aee8a9960c9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "METROPOLITAN POLICE SERVICE"
published: "2026-03-31"
---

# Met Business Services (MBS) Enterprise Resource Planning (ERP), Resource Management (RM), Business Process Outsourcing Services (BPO) and Systems Integration (SI)

Buyer: METROPOLITAN POLICE SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-38178f42-d16d-4cdf-80ef-5aee8a9960c9

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## Summary

The Metropolitan Police Service has completed a significant procurement process for the provision of Enterprise Resource Planning (ERP), Resource Management (RM), Business Process Outsourcing (BPO) services, and Systems Integration (SI) under a managed service model. This extensive initiative, titled "Met Business Services (MBS)," is primarily focused on enabling technology and optimising processes across HR, Finance, and Commercial operations, and aligns with the Cabinet Office Model Services Contract principles. With a contract value of £1 billion, this procurement falls under the industry category of specific software packages and related services, with project delivery taking place in London, United Kingdom. The award stage has been reached, with ENTSERV UK LIMITED announced as the successful supplier as of 31 March 2026. The contract period spans from 5 November 2025 to 4 November 2032, following a selective procurement method using a competitive procedure with negotiation.

This tender offers substantial opportunities for businesses specialising in managed services and systems integration, particularly those experienced in providing ERP and RM solutions, along with BPO services. Companies with capabilities in software development, support, and configuration services will find this a valuable project, as the scope involves extensive engagement in transaction-processing, administration, investment management, financial analysis, and human resources software packages. Although the opportunity is not specifically geared towards SMEs or voluntary, community, and social enterprises (VCSEs), there is potential for established medium to large enterprises to expand their market presence and forge long-term partnerships with a significant public sector body such as the Metropolitan Police Service.

## Notice

Provision of managed services for HR, Finance, and Commercial operations under a Managed Service Model. Includes technology enablement, process optimisation, and service delivery aligned to Cabinet Office Model Services Contract principles. The associated contract notice, posted on Find a Tender, is found here: https://www.find-tender.service.gov.uk/Notice/001429-2025

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5f753d40-647e-461c-9ed8-1fd2981de76b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2026 |
| Submission deadline | 17 Feb 2025 |
| Future notice date | Not specified |
| Award date | 5 Nov 2025 |
| Contract period | 5 Nov 2025 - 4 Nov 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000,000 |
| Lots value | Not specified |
| Awards value | £1,000,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | METROPOLITAN POLICE SERVICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2JL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ENTSERV |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48100000 - Industry specific software package
- 48217000 - Transaction-processing software package
- 48219300 - Administration software package
- 48411000 - Investment management software package
- 48441000 - Financial analysis software package
- 48450000 - Time accounting or human resources software package
- 48490000 - Procurement software package
- 72211000 - Programming services of systems and user software
- 72212450 - Time accounting or human resources software development services
- 72212451 - Enterprise resource planning software development services
- 72250000 - System and support services
- 72261000 - Software support services
- 72265000 - Software configuration services
- 72267000 - Software maintenance and repair services
- 72310000 - Data-processing services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services
- 72900000 - Computer back-up and catalogue conversion services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 31 Mar 2026 at 16:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5f753d40-647e-461c-9ed8-1fd2981de76b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5f753d40-647e-461c-9ed8-1fd2981de76b
  31st March 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/070df767-2cd0-483b-8e58-2a9c644f61fd

## Notice URLs

- https://www.find-tender.service.gov.uk/Notice/001429-2025

## Provenance

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