---
title: "Broadacres Cloud Telephony and associated services 2022"
ocid: "ocds-b5fd17-38183771-327f-4aa6-8385-34c7542d42b0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-38183771-327f-4aa6-8385-34c7542d42b0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-38183771-327f-4aa6-8385-34c7542d42b0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-38183771-327f-4aa6-8385-34c7542d42b0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BROADACRES HOUSING ASSOCIATION"
published: "2022-12-23"
---

# Broadacres Cloud Telephony and associated services 2022

Buyer: BROADACRES HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-b5fd17-38183771-327f-4aa6-8385-34c7542d42b0

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## Summary

The Broadacres Housing Association has awarded a contract for the provision of Broadacres Cloud Telephony and associated services 2022. The contract is valued at £120,000 GBP and is classified under Internet services and IT services. The procurement method was an open procedure, with the tender period closing on 30th November 2022. The contract will run from 3rd January 2023 to 3rd January 2026. The buying organisation is located in Northallerton, Yorkshire and the Humber, United Kingdom.

This contract presents an opportunity for businesses in the IT services and Internet services industry to provide cloud telephony solutions aligned with Salesforce Service Cloud Voice. Small and medium-sized enterprises (SMEs) would be well-suited to compete in this tender. Vonage Business Limited was the successful supplier awarded the contract by the Broadacres Housing Association. Interested businesses should consider the scalability and customer engagement aspects required by Broadacres in this procurement process.

## Notice

1.1 Following the response to Covid-19 and with the aim of improving agent and caller user experience, Broadacres are looking to replace the current on-premises Contact Centre solution taking into consideration the benefits and functionality of Contact Centre as a Service (CCaaS) solutions aligned to Salesforce Service Cloud Voice. 1.2 Broadacres are looking to develop a robust and scalable cloud solution that could be used to dynamically scale to support increased call volumes and deliver new customer engagement channels and capabilities. 1.3 Broadacres are also looking to replace current SIP based PSTN telephony delivered through MS Teams for the wider organisation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/de82919f-ecef-4756-bf3b-3d175d3e6cf1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Dec 2022 |
| Submission deadline | 30 Nov 2022 |
| Future notice date | Not specified |
| Award date | 9 Dec 2022 |
| Contract period | 3 Jan 2023 - 3 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,000 |
| Lots value | Not specified |
| Awards value | £120,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BROADACRES HOUSING ASSOCIATION |
| Locality | NORTHALLERTON |
| Post town | Darlington |
| Postcode | DL6 2YD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Northallerton North & Brompton |
| Westminster constituency | Richmond and Northallerton |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VONAGE BUSINESS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72400000 - Internet services

## Release History

- 23 Dec 2022 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/de82919f-ecef-4756-bf3b-3d175d3e6cf1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/de82919f-ecef-4756-bf3b-3d175d3e6cf1
  23rd December 2022 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=DEC165754
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.broadacres.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-38183771-327f-4aa6-8385-34c7542d42b0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-38183771-327f-4aa6-8385-34c7542d42b0.json.