---
title: "Contact Centre Platforms"
ocid: "ocds-b5fd17-381a1425-0405-4e83-8128-4c92f84a45d4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-381a1425-0405-4e83-8128-4c92f84a45d4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-381a1425-0405-4e83-8128-4c92f84a45d4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-381a1425-0405-4e83-8128-4c92f84a45d4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LIVERPOOL CITY COUNCIL"
published: "2020-03-30"
---

# Contact Centre Platforms

Buyer: LIVERPOOL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-381a1425-0405-4e83-8128-4c92f84a45d4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-381a1425-0405-4e83-8128-4c92f84a45d4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-381a1425-0405-4e83-8128-4c92f84a45d4.json)

## Summary

The procurement process involved Liverpool City Council as the contracting authority for the "Contact Centre Platforms" project, which focuses on refreshing the Contact Centre Telephony systems. This project falls under the software and information systems category and is situated in the North West region of England. The contract, valued at £2,492,700, was awarded on 29 March 2020 after a tender period that concluded on 30 August 2019. The contract will be in effect from 30 March 2020 to 29 March 2023.

This tender presents significant opportunities for businesses looking to expand in the telecommunications and software services industry. Given the nature of the contract, companies specialising in cloud telephony, software development, and information systems integrators would be well-positioned to compete. The large value of the contract indicates potential for substantial business growth, particularly for firms that can offer innovative solutions in contact centre technology.

## Notice

Contact Centre Platform Refresh including Contact Centre Telephony

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b06aee8e-79ed-4713-98ab-1490e1d5c84b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Mar 2020 |
| Submission deadline | 30 Aug 2019 |
| Future notice date | Not specified |
| Award date | 29 Mar 2020 |
| Contract period | 29 Mar 2020 - 29 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,492,700 |
| Lots value | Not specified |
| Awards value | £2,492,700 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVERPOOL CITY COUNCIL |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1DS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 30 Mar 2020 at 09:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b06aee8e-79ed-4713-98ab-1490e1d5c84b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b06aee8e-79ed-4713-98ab-1490e1d5c84b
  30th March 2020 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=cefdebfd-acb2-e811-80ed-005056b64545
  Advert

## Notice URLs

- http://www.liverpool.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-381a1425-0405-4e83-8128-4c92f84a45d4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-381a1425-0405-4e83-8128-4c92f84a45d4.json.