---
title: "AI Virtual Agent for South Norfolk District Council - Variation"
ocid: "ocds-b5fd17-3823b8d3-29ef-4eec-b577-841f80e8e8d9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3823b8d3-29ef-4eec-b577-841f80e8e8d9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3823b8d3-29ef-4eec-b577-841f80e8e8d9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3823b8d3-29ef-4eec-b577-841f80e8e8d9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SUFFOLK COASTAL DISTRICT COUNCIL AND WAVENEY DISTRICT COUNCIL"
published: "2026-07-21"
---

# AI Virtual Agent for South Norfolk District Council - Variation

Buyer: SUFFOLK COASTAL DISTRICT COUNCIL AND WAVENEY DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3823b8d3-29ef-4eec-b577-841f80e8e8d9

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## Summary

The procurement process for the AI Virtual Agent for South Norfolk District Council has reached the award stage with the contract being awarded to ICS AI Ltd. Managed by the buyer, Suffolk Coastal District Council and Waveney District Council, this process falls under the services category focusing on software package and information systems. Located in the East of England, the contract, which was initially part of a framework agreement, signifies a variation to a previous contract. The procurement method utilized was a selective call-off from a framework agreement, with a contract duration from 1st August 2025 to 31st July 2027. The total value of the contract is £106,229.20. Significant dates include the tender period ending on 30th July 2025 and the award publication date on 21st July 2026.

This contract provides substantial opportunities for small and medium-sized enterprises (SMEs) as it aligns well with businesses that specialize in AI solutions and software systems development. Given the selective nature of the procurement method, companies with framework agreements in place, particularly those adept at engaging with local government software requirements, are well-suited to compete. The focus on enhancing district council services with innovative technology solutions offers a valuable growth avenue for businesses specializing in cutting-edge information systems. Additionally, the successful completion of projects like this can further bolster a supplier's portfolio in public sector software services.

## Notice

This is a Contract Award Notice (Variation) for South Norfolk District Council Additional information: This is a Contract Award Notice for a Variation to the original call off contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dfd1afc1-1bd1-4fb5-a364-242e910d6eb8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jul 2026 |
| Submission deadline | 30 Jul 2025 |
| Future notice date | Not specified |
| Award date | 29 Jul 2025 |
| Contract period | 31 Jul 2025 - 31 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £106,229 |
| Lots value | Not specified |
| Awards value | £106,229 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUFFOLK COASTAL DISTRICT COUNCIL AND WAVENEY DISTRICT COUNCIL |
| Locality | WOODBRIDGE |
| Post town | Ipswich |
| Postcode | IP12 4AU |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH63 East Suffolk |
| Local authority | East Suffolk |
| Electoral ward | Woodbridge |
| Westminster constituency | Suffolk Coastal |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICS AI |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 21 Jul 2026 at 16:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dfd1afc1-1bd1-4fb5-a364-242e910d6eb8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dfd1afc1-1bd1-4fb5-a364-242e910d6eb8
  21st July 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3823b8d3-29ef-4eec-b577-841f80e8e8d9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3823b8d3-29ef-4eec-b577-841f80e8e8d9.json.