---
title: "Out of Hours Service Provider"
ocid: "ocds-b5fd17-3829cb14-0815-4368-b311-28294182a01f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3829cb14-0815-4368-b311-28294182a01f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3829cb14-0815-4368-b311-28294182a01f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3829cb14-0815-4368-b311-28294182a01f.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THRIVE HOMES LIMITED"
published: "2023-11-09"
---

# Out of Hours Service Provider

Buyer: THRIVE HOMES LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-3829cb14-0815-4368-b311-28294182a01f

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## Summary

The buying organisation, THRIVE HOMES LIMITED, has issued a tender for the provision of an Out of Hours Service Provider. The service entails setting up a call centre by 01 April 2024, with a three-year contract extendable to four years. The tender falls under the services category and has a value of £90,000, with a tender deadline of 20th November 2023. The procurement method is an open procedure, and the contract is set to start on 2nd April 2024, based in England, United Kingdom.

This procurement presents an opportunity for SMEs interested in providing telephone-answering services to compete. The contract can offer growth prospects for businesses in need of significant outsourcing opportunities. Companies capable of meeting the service provision requirements by the deadline are well-suited to engage in this tender process. The open procedure below threshold allows for a competitive bidding process, attracting businesses looking to expand their service capabilities.

## Notice

Thrive Homes Limited would like to invite proposals and pricing from interested parties who have the capacity to provide an out of hours call centre for Thrive based on a handover of service provision by 01 April 2024. We're looking to procure a three year service with an option to extend by one additional year. Documents can be accessed at the below link. https://geometra.supplierselect.com/ Additional information: Please register to see full details here; https://geometra.supplierselect.com/

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/78148c0b-cd95-4cfa-b099-4c1ae8d2661e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Nov 2023 |
| Submission deadline | 20 Nov 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Apr 2024 - 1 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THRIVE HOMES LIMITED |
| Locality | HEMEL HEMPSTEAD |
| Post town | Hemel Hempstead |
| Postcode | HP3 9TD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Dacorum |
| Electoral ward | Kings Langley |
| Westminster constituency | South West Hertfordshire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 9 Nov 2023 at 15:57 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/78148c0b-cd95-4cfa-b099-4c1ae8d2661e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/78148c0b-cd95-4cfa-b099-4c1ae8d2661e
  9th November 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- https://geometra.supplierselect.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3829cb14-0815-4368-b311-28294182a01f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3829cb14-0815-4368-b311-28294182a01f.json.