---
title: "Tenants Satisfaction Survey Services"
ocid: "ocds-b5fd17-385a4273-777c-479c-a9a9-34e92031d491"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-385a4273-777c-479c-a9a9-34e92031d491"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-385a4273-777c-479c-a9a9-34e92031d491.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-385a4273-777c-479c-a9a9-34e92031d491.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THURROCK COUNCIL"
published: "2021-06-07"
---

# Tenants Satisfaction Survey Services

Buyer: THURROCK COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-385a4273-777c-479c-a9a9-34e92031d491

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-385a4273-777c-479c-a9a9-34e92031d491)  
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## Summary

Thurrock Council is seeking a service provider for the "Tenants Satisfaction Survey Services," aimed at obtaining tenant feedback to enhance the Housing service's performance. This tender is currently in the open procurement stage, with a submission deadline of 12 July 2021. The contract is set to commence on 1 September 2021 and will run until 31 August 2026. This engagement falls under the category of market and economic research, with services expected to be delivered to various locations, including the United Kingdom and overseas territories.

This tender presents an opportunity for businesses specialising in survey methodologies, particularly those experienced in conducting telephone surveys focused on housing services. Small and medium-sized enterprises (SMEs) are encouraged to participate, as this project aims to identify a single capable provider who can demonstrate qualified expertise. Companies able to leverage their understanding of tenant engagement and service feedback mechanisms would be particularly well-suited to compete for this contract.

## Notice

The Council's Housing service regularly engages with tenants to gain valuable feedback relating to the services it delivers. This feedback allows us to assess the performance of both Contractors and internal teams within the Housing Service and make changes to service delivery to improve services for residents. Thurrock Council is seeking to appoint a single, suitably qualified and experienced service provider, who has experience with carrying out telephone surveys for Housing related services. Additional information: You can obtain details and documentation via The In-tend supplier portal and express an interest: https://in-tendhost.co.uk/thurrockcouncil/aspx/Home Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3e1e7663-c7e1-49a1-8d23-8812b98a3fb7 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jun 2021 |
| Submission deadline | 12 Jul 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Sep 2021 - 31 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THURROCK COUNCIL |
| Locality | ESSEX |
| Post town | Romford |
| Postcode | RM17 6SL |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH32 Thurrock |
| Local authority | Thurrock |
| Electoral ward | Grays Riverside |
| Westminster constituency | Thurrock |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79300000 - Market and economic research; polling and statistics

## Release History

- 7 Jun 2021 at 13:34 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3e1e7663-c7e1-49a1-8d23-8812b98a3fb7
- 7 Jun 2021 at 13:34 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3e1e7663-c7e1-49a1-8d23-8812b98a3fb7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3e1e7663-c7e1-49a1-8d23-8812b98a3fb7
  7th June 2021 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/thurrockcouncil/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- https://in-tendhost.co.uk/thurrockcouncil/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-385a4273-777c-479c-a9a9-34e92031d491. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-385a4273-777c-479c-a9a9-34e92031d491.json.