--- title: "Housing & Debt Specialist Telephone Advice Services in England and Wales from 1 May 2020" ocid: "ocds-b5fd17-386f76b6-d8d2-47d0-8819-15d0d8045738" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-386f76b6-d8d2-47d0-8819-15d0d8045738" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-386f76b6-d8d2-47d0-8819-15d0d8045738.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-386f76b6-d8d2-47d0-8819-15d0d8045738.json" source: "Contracts Finder" current_stage: "Award" buyer: "LEGAL AID AGENCY" published: "2020-02-25" --- # Housing & Debt Specialist Telephone Advice Services in England and Wales from 1 May 2020 Buyer: LEGAL AID AGENCY Current stage: Award OCID: ocds-b5fd17-386f76b6-d8d2-47d0-8819-15d0d8045738 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-386f76b6-d8d2-47d0-8819-15d0d8045738) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-386f76b6-d8d2-47d0-8819-15d0d8045738.json) ## Summary The Legal Aid Agency (LAA) is conducting a tender process for the "Housing & Debt Specialist Telephone Advice Services in England and Wales", scheduled to commence on 1 May 2020. This opportunity, which falls under the legal services industry category, has been published as part of an open procurement method under the 2018 CLA Specialist Telephone Advice Contract. The tender period concluded on 22 November 2019, with a contract value of approximately £1.03 million for a potential maximum duration of three years and four months, ending on 31 August 2021. Interested applicants were required to submit a response to the Selection Questionnaire and adhere to set deadlines for queries and submissions. This tender offers significant growth opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that provide legal advice services. Businesses specialising in housing and debt legal services can particularly benefit by competing for this contract, enabling them to expand their service portfolio and client base within the public sector. Engaging with this contract not only supports financial sustainability but also enhances the firm's reputation in delivering essential services that contribute to social welfare. ## Notice The Legal Aid Agency (LAA) is inviting Applicants to respond to this Invitation to Tender ("ITT") for the opportunity to deliver publicly funded Civil Legal Advice (CLA) Specialist Telephone Advice Services in the Housing & Debt Categories of Law from 1 May 2020 under a 2018 CLA Specialist Telephone Advice Contract. This procurement process is designed to evaluate an Applicant's suitability to contract with us and will procure the 2018 CLA contract. Applicants wishing to deliver Housing & Debt Services under a CLA Contract must submit a response to the Selection Questionnaire ("SQ") and this CLA Housing & Debt ITT. You must read the Information For Applicants (IFA) document for the CLA Invitation To Tender before submitting your response. The IFA can be found in the 'Attachments' section of the 'CLA Specialist Telephone Advice Services in Housing & Debt from May 2020 ITT' or can be downloaded from the Gov.uk website: https://www.gov.uk/government/publications/specialist-telephone-advice-in-housing-debt-from-may-2020 This opportunity opens on Wednesday 23 October. The deadline for submitting a CLA Specialist Telephone Advice Services in Housing & Debt from May 2020 ITT response is 12 noon on Friday 22 November. We will accept questions about this IFA up until 12 noon on Monday 4 November (referred to below as 'End date for supplier clarification messages'). Questions must be submitted through the relevant e-Tendering message board. Further information on how to submit a question can be found in the IFA. Additional information: For clarity, if the contract runs to the maximum term of 3 Years 4 Months (i.e. Initial Term (1 Year 4 Months) plusthe Extension Period (up to 2 years), then the contract value for the overall term would be PS1.15m. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bb7d4772-c9d6-4575-82f3-76020cf24f71 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Feb 2020 | | Submission deadline | 22 Nov 2019 | | Future notice date | Not specified | | Award date | 5 Feb 2020 | | Contract period | 5 Feb 2020 - 31 Aug 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £459,000 | | Lots value | Not specified | | Awards value | £1,033,222 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LEGAL AID AGENCY | | Locality | LONDON | | Post town | South West London | | Postcode | SW1H 9AJ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | WATSON WOODHOUSE SOLICITORS | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79100000 - Legal services ## Release History - 25 Feb 2020 at 16:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bb7d4772-c9d6-4575-82f3-76020cf24f71 - 23 Oct 2019 at 15:18 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8de76acc-bf1f-43c4-ab60-c2027deebe7d - 23 Oct 2019 at 15:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8de76acc-bf1f-43c4-ab60-c2027deebe7d ## Documents - https://www.contractsfinder.service.gov.uk/Notice/bb7d4772-c9d6-4575-82f3-76020cf24f71 25th February 2020 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/8de76acc-bf1f-43c4-ab60-c2027deebe7d 23rd October 2019 - Opportunity notice on Contracts Finder - https://www.gov.uk/government/publications/specialist-telephone-advice-in-housing-debt-from-may-2020 Tender Notice ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-386f76b6-d8d2-47d0-8819-15d0d8045738. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-386f76b6-d8d2-47d0-8819-15d0d8045738.json.