---
title: "Complaints and Correspondence CMS"
ocid: "ocds-b5fd17-3880b292-059c-4e39-9b76-7d98fbbae727"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3880b292-059c-4e39-9b76-7d98fbbae727"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3880b292-059c-4e39-9b76-7d98fbbae727.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3880b292-059c-4e39-9b76-7d98fbbae727.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE INSOLVENCY SERVICE"
published: "2025-03-18"
---

# Complaints and Correspondence CMS

Buyer: THE INSOLVENCY SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-3880b292-059c-4e39-9b76-7d98fbbae727

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3880b292-059c-4e39-9b76-7d98fbbae727)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3880b292-059c-4e39-9b76-7d98fbbae727.json)

## Summary

The Insolvency Service has completed the procurement process for a Complaints and Correspondence case management system, which falls under the software package and information systems industry category. The procurement method was selective, involving a call-off from a framework agreement. This project is located in England, United Kingdom, and the awarded contract spans from 11 March 2025 to 10 March 2027. The contract, with a value of £52,938 GBP, was awarded to Fivium Ltd, a large-scale supplier. Key dates include the tender period end date of 10 March 2025, with the award being published on 18 March 2025.

This tender offers significant opportunities for businesses specialising in software package and information systems, particularly those capable of providing case management solutions. Companies that are well-suited to compete for similar tenders include software developers and IT service providers, especially SMEs, although this specific contract was awarded to a larger company. Engaging in such tenders can help businesses gain valuable government contracts and expand their portfolio in the public sector.

## Notice

Provision of a Complaints and Correspondence case management system for teams within the Insolvency Service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/94d4e73f-efa4-41dd-8392-1fdb85b9dc00 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2025 |
| Submission deadline | 10 Mar 2025 |
| Future notice date | Not specified |
| Award date | 10 Mar 2025 |
| Contract period | 11 Mar 2025 - 10 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £56,000 |
| Lots value | Not specified |
| Awards value | £52,938 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE INSOLVENCY SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1HZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIVIUM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Mar 2025 at 16:18 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/94d4e73f-efa4-41dd-8392-1fdb85b9dc00
- 18 Mar 2025 at 16:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/94d4e73f-efa4-41dd-8392-1fdb85b9dc00

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/94d4e73f-efa4-41dd-8392-1fdb85b9dc00
  18th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3880b292-059c-4e39-9b76-7d98fbbae727. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3880b292-059c-4e39-9b76-7d98fbbae727.json.