---
title: "Salesforce Customer Relationship Management (CRM) Solution Delivery Partner"
ocid: "ocds-b5fd17-388f23d1-8cc2-466d-a150-db51dce64990"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-388f23d1-8cc2-466d-a150-db51dce64990"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-388f23d1-8cc2-466d-a150-db51dce64990.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-388f23d1-8cc2-466d-a150-db51dce64990.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "STONEWATER LIMITED"
published: "2025-01-13"
---

# Salesforce Customer Relationship Management (CRM) Solution Delivery Partner

Buyer: STONEWATER LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-388f23d1-8cc2-466d-a150-db51dce64990

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-388f23d1-8cc2-466d-a150-db51dce64990)  
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## Summary

Stonewater Limited, based in Leicester, UK, has issued an open tender for a Salesforce Customer Relationship Management (CRM) solution delivery partner. The procurement, classified under software programming and consultancy services, aims to transform customer service, eliminate legacy system constraints, and enhance organisational agility. The tender is open for submissions until 12th February 2025, with the contract period commencing on 1st April 2025 and concluding on 31st March 2027. Services are expected to be delivered across regions, including the British Oversea Territories, Channel Islands, Europe, Isle of Man, and the United Kingdom.

This tender presents a valuable opportunity for businesses specialising in CRM solutions, particularly those experienced with Salesforce implementation. Small and medium-sized enterprises (SMEs) are encouraged to participate, given the tender's suitability criteria. Companies capable of delivering innovative, flexible, and scalable CRM systems to modernise Stonewater's customer service operations will find this contract conducive for business growth. The open procedure procurement method ensures a transparent and competitive bidding process, making it ideal for businesses looking to expand their portfolio and demonstrate their expertise in software programming and consultancy services.

## Notice

Stonewater is pleased to invite interested and qualified suppliers to participate in a competitive process to deliver Salesforce's Customer Relationship Management (CRM) solution, hereafter referred to as 'The Tender'. The implementation of the chosen CRM solution is part of Stonewater's journey towards achieving a number of key business objectives: *Transforming Customer Service: Enhancing the way we deliver customer service at Stonewater, ensuring a more streamlined, responsive and customer-focused experience. *Eliminating Legacy System Constraints: Addressing the limitations of our current legacy systems by implementing a modern solution that overcomes inefficiencies and operational roadblocks. *Enhancing Agility: Increasing organisational agility through a platform that supports an ecosystem of apps and flexible bolt-on features, allowing for easier adaptation to future needs and technological advancements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/619d8114-be1f-4dc1-ad53-0dfd52331d5a |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jan 2025 |
| Submission deadline | 12 Feb 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STONEWATER LIMITED |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE8 6EP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | North Whetstone |
| Westminster constituency | South Leicestershire |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72200000 - Software programming and consultancy services

## Release History

- 13 Jan 2025 at 17:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/619d8114-be1f-4dc1-ad53-0dfd52331d5a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/619d8114-be1f-4dc1-ad53-0dfd52331d5a
  13th January 2025 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Software-programming-and-consultancy-services./KQ6C9EWJ3V
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-388f23d1-8cc2-466d-a150-db51dce64990. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-388f23d1-8cc2-466d-a150-db51dce64990.json.