---
title: "Automated Call Service"
ocid: "ocds-b5fd17-38a55609-8276-45cc-a23d-a70b253927e1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-38a55609-8276-45cc-a23d-a70b253927e1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-38a55609-8276-45cc-a23d-a70b253927e1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-38a55609-8276-45cc-a23d-a70b253927e1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH TYNESIDE COUNCIL"
published: "2023-03-31"
---

# Automated Call Service

Buyer: SOUTH TYNESIDE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-38a55609-8276-45cc-a23d-a70b253927e1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-38a55609-8276-45cc-a23d-a70b253927e1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-38a55609-8276-45cc-a23d-a70b253927e1.json)

## Summary

The South Tyneside Council has awarded a contract for an Automated Call Service. The procurement process was conducted as a selective call-off from a framework agreement. The contract value is £75,500 GBP, with a contract period starting on March 17, 2023, and ending on March 16, 2024. The buying organisation is seeking services in the software package and information systems category. The tender period ended on March 1, 2023, and the contract was awarded on March 17, 2023, to VOICESCAPE LIMITED.

This tender presents an opportunity for businesses, especially small and medium enterprises and voluntary, community, and social enterprise organisations, in the North East region of the United Kingdom. Businesses in the software and information systems industry can compete for this contract. The South Tyneside Council is the contracting authority, located in South Shields, England. As the contract has been awarded, interested businesses can explore subcontracting or look out for future similar opportunities for business growth.

## Notice

Call to collect - South Tyneside Homes automated calling contract. Direct call off from G Cloud 13

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/179a36dc-d98d-4c15-98be-f1f642e4ac08 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2023 |
| Submission deadline | 1 Mar 2023 |
| Future notice date | Not specified |
| Award date | 17 Mar 2023 |
| Contract period | 17 Mar 2023 - 16 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,500 |
| Lots value | Not specified |
| Awards value | £75,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH TYNESIDE COUNCIL |
| Locality | SOUTH SHIELDS |
| Post town | Newcastle upon Tyne |
| Postcode | NE33 2RL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | South Tyneside |
| Electoral ward | Beacon and Bents |
| Westminster constituency | South Shields |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 31 Mar 2023 at 13:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/179a36dc-d98d-4c15-98be-f1f642e4ac08

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/179a36dc-d98d-4c15-98be-f1f642e4ac08
  31st March 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-38a55609-8276-45cc-a23d-a70b253927e1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-38a55609-8276-45cc-a23d-a70b253927e1.json.