---
title: "Consumer Satisfaction Survey 21"
ocid: "ocds-b5fd17-38b964ed-1855-4061-a6b4-258d4d08c157"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-38b964ed-1855-4061-a6b4-258d4d08c157"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-38b964ed-1855-4061-a6b4-258d4d08c157.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-38b964ed-1855-4061-a6b4-258d4d08c157.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CONSUMER COUNCIL FOR WATER"
published: "2021-02-18"
---

# Consumer Satisfaction Survey 21

Buyer: CONSUMER COUNCIL FOR WATER  
Current stage: Tender  
OCID: ocds-b5fd17-38b964ed-1855-4061-a6b4-258d4d08c157

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## Summary

The Consumer Council for Water (CCW) is seeking a supplier to conduct a Consumer Satisfaction Survey, titled "Consumer Satisfaction Survey 21." This procurement process is classified under the water distribution and related services industry, with a focus on services. The tender is currently active, with a deadline for submissions set for 23 March 2021. The contract period is expected to commence on 1 May 2021 and will last until 30 April 2023. The procurement method employed is a limited competitive quotation, aimed at suppliers who can effectively lead on the consumer satisfaction project across various regions in the United Kingdom, including London and Wales.

This tender presents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to grow by providing consumer research services. Companies with experience in conducting surveys, data analysis, or customer engagement initiatives will find themselves well-suited to compete for this contract, as they will be expected to deliver statistically robust insights into customer satisfaction with CCW's services. Joining this process can help such businesses enhance their portfolio and establish long-term relationships with a key public sector organisation.

## Notice

CCW want to contract a supplier to lead on a consumer satisfaction survey. CCW will select the Contractor and contribute to the development of the project and the agreement of final outputs. CCW will lead the contract and act as project manager. 2.1 Business Objectives The aim of the survey is to establish a full and reflective understanding of consumer satisfaction with the service provided to them by CCW. 2.2 Key Objectives - To undertake short telephone surveys using data provided by CCW; - To obtain sufficient responses to determine statistically robust levels of satisfaction with the service provided by CCW; - To enable comparison of results with previous survey outcomes; and - To receive analysis of survey responses as management information. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e26e2ba2-6125-4661-bd9d-2964d2ed14e4 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Feb 2021 |
| Submission deadline | 23 Mar 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Apr 2021 - 30 Apr 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONSUMER COUNCIL FOR WATER |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4AJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## CPV Codes

### Divisions

- 65 - Public utilities

### Codes

- 65100000 - Water distribution and related services

## Release History

- 18 Feb 2021 at 15:36 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e26e2ba2-6125-4661-bd9d-2964d2ed14e4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e26e2ba2-6125-4661-bd9d-2964d2ed14e4
  18th February 2021 - Opportunity notice on Contracts Finder
- https://public.bravosolution.co.uk/consumer-council-water
  Link to eSourcing Portal

## Notice URLs

- https://www.ccwater.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-38b964ed-1855-4061-a6b4-258d4d08c157. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-38b964ed-1855-4061-a6b4-258d4d08c157.json.