--- title: "GB-Edinburgh: Website Support" ocid: "ocds-b5fd17-38d0e6eb-e722-4aa5-acd4-439ad8dbd531" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-38d0e6eb-e722-4aa5-acd4-439ad8dbd531" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-38d0e6eb-e722-4aa5-acd4-439ad8dbd531.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-38d0e6eb-e722-4aa5-acd4-439ad8dbd531.json" source: "Contracts Finder" current_stage: "Award" buyer: "NORTHERN LIGHTHOUSE BOARD" published: "2023-11-17" --- # GB-Edinburgh: Website Support Buyer: NORTHERN LIGHTHOUSE BOARD Current stage: Award OCID: ocds-b5fd17-38d0e6eb-e722-4aa5-acd4-439ad8dbd531 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-38d0e6eb-e722-4aa5-acd4-439ad8dbd531) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-38d0e6eb-e722-4aa5-acd4-439ad8dbd531.json) ## Summary The Northern Lighthouse Board (NLB) has awarded a contract titled "GB-Edinburgh: Website Support" to Big Blue Door Limited for software support services. The contract, valued at £22,200 GBP, is for a period of 4 years starting from November 15, 2023, and ending on October 31, 2027. The procurement stage was an open procedure with a tender period ending on November 14, 2023. The NLB, based in Edinburgh, UK, sought a company with expertise in WordPress web and e-commerce to provide technical support and development for their websites managed by NLB staff. The selected company is required to provide quarterly health checks, updates, upgrades, development work, and training as necessary. This tender for website support from the Northern Lighthouse Board offers opportunities for businesses specializing in software support services and technical computer support services to grow their operations. Companies holding certifications such as Cyber Essentials, Cyber Essentials Plus, or ISO27001 are best suited for this contract. The service level agreement requires quick response times and availability 24/7/365. Businesses capable of delivering top-notch technical support, content management, and e-commerce solutions would find this tender suitable for expanding their market presence and providing services to a reputable organisation like the NLB. ## Notice The Northern Lighthouse Board (NLB) has a corporate and e-commerce website. Both sites are built in the WordPress environment. *NLB main site (https://www.nlb.org.uk/) *NLB shop (https://www.nlb.org.uk/shop/) The objective of this project is to put in place a support and development contract with an established company with proven expertise in the WordPress web and e-commerce arena. This contract is for a period of 4 years. The websites are managed by NLB staff who upload content to the sites and process orders on the online shop. Both sites are public facing. Data Security - is an important part of this contract and Suppliers must hold either Cyber Essentials, Cyber Essentials Plus or ISO27001 certification, to be considered for this quotation. The selected company will enter into an agreed contract to deliver technical support during 24/7/365 of the NLB website and shop. The contract will include the following requirements. *Review the existing WordPress NLB website and e-commerce shop and provide a recommendation report *Quarterly health checks *Updates as required *Upgrades as required *Development work as and when required. Based on a 7 hours day rate (for example, creating a new area/page from supplied graphics) *Training as and when required. Based on a 7 hours day rate A service level agreement will be required to be provided by the Supplier, this must include availability times, response times and policy on resolution times, as part of the agreement NLB are looking for a response time of 4 hours, for critical response. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2861114b-b7f5-467c-8637-c3eda1847ac7 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Nov 2023 | | Submission deadline | 14 Nov 2023 | | Future notice date | Not specified | | Award date | 14 Nov 2023 | | Contract period | 15 Nov 2023 - 31 Oct 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £22,200 | | Lots value | Not specified | | Awards value | £22,200 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTHERN LIGHTHOUSE BOARD | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH2 3DA | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | City Centre | | Westminster constituency | Edinburgh North and Leith | | Delivery location | TLM Scotland | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | BIG BLUE DOOR | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72261000 - Software support services - 72611000 - Technical computer support services ## Release History - 17 Nov 2023 at 15:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2861114b-b7f5-467c-8637-c3eda1847ac7 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/2861114b-b7f5-467c-8637-c3eda1847ac7 17th November 2023 - Awarded contract notice on Contracts Finder - https://www.delta-esourcing.com/delta/respondToList.html?noticeId=824372411 Please follow this link to view the notice. ## Notice URLs - https://www.nlb.org.uk/ - https://www.nlb.org.uk/shop/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-38d0e6eb-e722-4aa5-acd4-439ad8dbd531. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-38d0e6eb-e722-4aa5-acd4-439ad8dbd531.json.