---
title: "Custodial Tenancy Deposit Scheme"
ocid: "ocds-b5fd17-38d9ef56-adc8-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-38d9ef56-adc8-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-38d9ef56-adc8-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-38d9ef56-adc8-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2018-02-22"
---

# Custodial Tenancy Deposit Scheme

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-38d9ef56-adc8-11e6-9901-0019b9f3037b

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## Summary

The Custodial Tenancy Deposit Scheme, initiated by the Crown Commercial Service, focuses on managing tenancy deposit protection as mandated by the Housing Act 2004. This procurement falls under the services category, specifically relating to banking and investment services. The tender is complete, following an open procedure with key phases including contract initiation and award. The contract, awarded on 30 July 2015, commenced on 1 April 2016 and is set to continue until 31 March 2021, with possible extensions allowing up to three additional years. Interested suppliers were required to submit their proposals by 24 April 2015.

This tender presents significant opportunities for businesses involved in IT infrastructure, deposit management, or dispute resolution services, particularly those capable of handling large data storage and providing secure deposit holding solutions. Companies with experience in both England and Wales, particularly large suppliers such as banking and administrative housing service providers, would be well-positioned to compete in this contracting process, capitalising on the essential services provided to landlords and tenants in the housing market.

## Notice

The Custodial Scheme was introduced in the Housing Act 2004, which made it mandatory that where a deposit is taken it is appropriately safeguarded by way of tenancy deposit protection schemes and for the establishment of dispute resolution procedures to provide for quick access to justice. These arrangements apply to all assured shorthold tenancies. The requirement covers the management and administration of the Custodial Tenancy Deposit Protection Scheme including: - creating new business and, for the Legacy Pool, transitioning and managing the existing deposits from the current provider; - having in place a robust IT infrastructure capable of storing a large amount of data; - providing a secure and reliable method of holding deposits; - returning the deposit to tenants at the end of the tenancy; - providing an Alternative Dispute Resolution (ADR) service to settle disputes between tenants and landlords/agents. The Service Provider will be required to generate enough interest on deposits to cover their costs. Ideally, they will also be able to generate sufficient interest on deposits to also pay a level of interest to tenants. The Service Provider will also be expected to ensure that the Scheme can operate successfully in both England and Wales. The Agreement will be for an initial period of 5 years to 31/03/2021, with an option to extend for 2 years, and then a further option to extend for an additional 1 year. Deadline for submission of proposals is Friday 24th April 2015, 17:00. Interested suppliers should register with the Bravo Solution e-tendering portal (https://communities.bravosolution.co.uk) in order to access the full set of tender documents and submit a proposal. Guidance on how to register is attached. Additional information: For full instructions and documents, please use the link above and follow the registration instructions attached.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6a8c3cad-2a86-4443-8ae0-7e68d3892947 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Feb 2018 |
| Submission deadline | 24 Apr 2015 |
| Future notice date | Not specified |
| Award date | 29 Jul 2015 |
| Contract period | 31 Mar 2016 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | COMPUTERSHARE INVESTOR SERVICES; TENANCY DEPOSIT SOLUTIONS; THE DISPUTE SERVICE |

## CPV Codes

### Divisions

- 66 - Financial and insurance services
- 75 - Administration, defence and social security services

### Codes

- 66100000 - Banking and investment services
- 75123000 - Administrative housing services

## Release History

- 22 Feb 2018 at 15:00 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6a8c3cad-2a86-4443-8ae0-7e68d3892947
- 7 Feb 2018 at 08:28 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6a8c3cad-2a86-4443-8ae0-7e68d3892947
- 18 Nov 2016 at 20:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6a8c3cad-2a86-4443-8ae0-7e68d3892947

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6a8c3cad-2a86-4443-8ae0-7e68d3892947
  22nd February 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a5b8aff8-a2d7-459e-893e-ed5d6d4230e8
  Evaluation Matrix - Legacy Pool
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ebe55e6b-811d-4c72-bf46-7cf81ef888f2
  Service Concession Agreement - New Business
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/353cac51-98bc-4493-978e-376c60bbbdbf
  Specification - New Business
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0c2fe5e3-c712-4f41-af7c-425d4c592430
  Service Concession Agreement - Legacy Pool
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bc2123eb-b77a-4064-87cf-3fa30e700519
  Open Procedure Selection Criteria - Legacy Pool
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f5683efb-7485-4817-8452-cdf4317bb096
  Bravosolution Registration Guidance
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c4fc8322-277e-4d4c-90ac-eadf8bedc437
  Open Procedure Selection Criteria - New Business
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/15a52241-4ae9-4fff-9bbe-4d2bc4d5e4c2
  Evaluation Matrix - New Business
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5384a4c6-27fd-45db-bd27-3fb613217beb
  Specification - Legacy Pool
- https://communities.bravosolution.co.uk
  Bravosolution link
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/95920036-5e13-499b-9e5c-45eab74274a5
  Computershare Redacted Contract_pt 4
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/51636f0f-5ed0-4ec8-95f0-061d56ec976f
  Computershare Redacted Contract_pt 3
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/a416ab19-d50a-4b6b-bdaf-15a7de9abe1b
  Computershare Redacted Contract_pt 1
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/bd6d7857-09c7-4b3a-b3c7-77be4e98d07f
  Computershare Redacted Contract_pt 2
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/64c12ddf-c848-45c4-abdb-9a32f4a39db0
  Tenancy Deposit Solutions Redacted Contract
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/40dbe89b-d6d1-43a9-acb9-098cb585ae95
  The Dispute Service Redacted Contract
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/750b22f5-8a92-4f8e-880f-8532dc0667ae
  Evaluation Matrix - Legacy Pool
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e2f455cc-82c2-42f2-bbbf-f5ca736e7a1b
  Service Concession Agreement - New Business
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/41d67361-c83d-48db-88f1-184eeeb08434
  Specification - New Business
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3d0cc0f5-e88d-4b4e-bff3-7f1f9c254f70
  Service Concession Agreement - Legacy Pool
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1265d7ea-a637-4415-a9c7-0497a65a1e28
  Open Procedure Selection Criteria - Legacy Pool
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ba75558a-cc30-4078-8e99-442a2713b131
  Bravosolution Registration Guidance
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c959bbe3-a214-4295-8e94-c4175d8cf05b
  Open Procedure Selection Criteria - New Business
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5d5a7d83-60fc-434f-b000-5d73b265af36
  Evaluation Matrix - New Business
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6684b1c9-5e1a-4fac-9611-a79467beb9b8
  Specification - Legacy Pool
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/98fc8bfc-2b7e-4a0b-aaad-7407a11bff36
  Computershare Contract - Part 1
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/06be5020-b58d-417b-a5cc-b3c369e886fa
  Computershare Contract - Part 2
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b6f8abc8-154f-46e7-88f5-f3a13151595b
  Computershare Contract - Part 3
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3acc50c2-a081-4b4f-9dc9-5eb97e5770cc
  Computershare Contract - Part 4
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b61b93e8-48c2-474c-b089-52e134e72f0f
  TSDL Contract
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9f77dd77-2cd9-40bc-98de-f61fea261701
  Dispute Service Contract
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/d74c661e-2e5e-448b-b68f-b4344dd56cb6
  Computershare Redacted Contract_pt 4
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/b1bd5e76-9421-405c-be04-a4abc1215aff
  Computershare Redacted Contract_pt 3
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/705f086b-b080-409c-9891-7e72d000f72c
  Computershare Redacted Contract_pt 1
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/d3e5e00e-7bc4-4443-b566-249818b558d7
  Computershare Redacted Contract_pt 2
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/aae374b2-0091-479f-ad79-2bf86ba2784f
  Tenancy Deposit Solutions Redacted Contract
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/21e1fa42-f44d-4872-a3b7-6b5a5b6e9539
  The Dispute Service Redacted Contract
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/48ebbd28-3afe-498b-9d24-4b1cba48cefc
  Evaluation Matrix - Legacy Pool
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/830f2d7d-d2a4-49a5-aae5-c2666c944f72
  Service Concession Agreement - New Business
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/870bcb59-e1d2-4caa-a8ec-8d2cb825cdbc
  Specification - New Business
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c7dfe1e6-b676-463d-acb8-a4b7825ca525
  Service Concession Agreement - Legacy Pool
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/11bf0278-9266-465c-8de1-afe54cd99ed8
  Open Procedure Selection Criteria - Legacy Pool
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/80c84bf0-13bd-4660-ae43-664984198f05
  Bravosolution Registration Guidance
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8a359ea9-14de-4645-805e-627add78fdfe
  Open Procedure Selection Criteria - New Business
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/11481896-9deb-4263-b77f-7d5dd47e3a62
  Evaluation Matrix - New Business
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/edbc9b16-e12c-43c6-a297-f3cbe4ffafd5
  Specification - Legacy Pool
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/310db51d-438b-4a76-a5b8-b5f46657f0e5
  Contract Change Note no.1
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b3650776-fa16-44cb-af68-3de8208df31b
  Contract Change Note no.2
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/c939dba0-b13f-4490-b9ad-3965dc3b0766
  Computershare Redacted Contract_pt 4
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/92bf1682-9eb4-4226-baa8-c326a24018cb
  Computershare Redacted Contract_pt 3
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/e9291d74-e67b-4c46-9a40-2b46d8f69772
  Computershare Redacted Contract_pt 1
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/e3ea8bba-7be2-4de8-8c25-6349a60841d0
  Computershare Redacted Contract_pt 2
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/fa68527b-25a6-4da7-ad24-6582455be423
  Tenancy Deposit Solutions Redacted Contract
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/7f793932-959d-4acb-8001-60c99a4820e4
  The Dispute Service Redacted Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-38d9ef56-adc8-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-38d9ef56-adc8-11e6-9901-0019b9f3037b.json.