--- title: "Workforce Management (WFM) - PP1010" ocid: "ocds-b5fd17-38e65045-138b-4073-a6df-67a112e1ef3e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-38e65045-138b-4073-a6df-67a112e1ef3e" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-38e65045-138b-4073-a6df-67a112e1ef3e.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-38e65045-138b-4073-a6df-67a112e1ef3e.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ORBIT GROUP LIMITED" published: "2020-12-14" --- # Workforce Management (WFM) - PP1010 Buyer: ORBIT GROUP LIMITED Current stage: Tender OCID: ocds-b5fd17-38e65045-138b-4073-a6df-67a112e1ef3e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-38e65045-138b-4073-a6df-67a112e1ef3e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-38e65045-138b-4073-a6df-67a112e1ef3e.json) ## Summary Orbit Group Limited is currently seeking suppliers for its Workforce Management (WFM) project, titled “Workforce Management (WFM) - PP1010”. This procurement falls under the services category, specifically in the software package and information systems industry. The procurement process is in the Tender stage, with submissions closing on 22 January 2021 at 12:00 noon. The contract is anticipated to commence in April 2021 and will last for two years, with an option to extend for a further two years. The delivery location is within England, United Kingdom, and the contract value is estimated between £50,000 and £80,000. This tender presents an excellent opportunity for businesses involved in software development and IT services, particularly those specialising in workforce management systems and GDPR compliance. Small and medium enterprises (SMEs) and voluntary community and social enterprises (VCSEs) are encouraged to participate, as the project requires not only the provision of a new WFM solution but also ongoing support, training, and strategic development. Engaging in this contract allows firms to enhance their portfolio by working with a well-regarded public organisation and potentially securing long-term partnerships. ## Notice Orbit have recently transitioned to a new telephony platform, Anywhere365 (A365), which does not have an integration with NICE IEX our current Workforce management system. This also coincided with our current version of NICE IEX WFM reaching end of life. We are looking to implement a new Workforce Management (WFM) system, in order to optimise the productivity of our employees, by efficiently forecasting workload requirements and creating and managing staff schedules to accomplish set tasks on a day to day and hour to hour basis. The Tender Specification is for the provision of the following: - Set up and implementation support. - An ongoing support contract in place. This should include any future developments that can improve the Orbit offering. - Work with Orbit IT and partners to ensure processes and technical infrastructure for enabling access to all associated calls, emails, webchat and required metadata. - Ensure/advise that the 'to be' design is GDPR compliant. - Be pivotal in the design and shaping of the future model, implementation and monitoring metrics. - With assistance from Orbit, produce documentation required to support the new service(s) in BAU. - Training delivery for front end users and administrators of the system. - Ensure that existing retention policies regarding data backups remain in force. Suppliers are requested to view the attached 'Requirement Specification' document before deciding whether or not to bid. The contract for the provision of the service is expected to commence by April 2021 the exact dates to be agreed between the successful provider and Orbit. The term of the contract is for 2 years with option to extend for a further year x2 (2+1+1). The closing date for submissions is 22 January 2021 @ 12:00 noon. Please view the tender documents on ProContract for full information and requirement. Additional information: This tender opportunity is held on the e-procurement portal, ProContract. To view the full documentation and respond please copy and paste the following link into your browser - https://procontract.due-north.com/Supplier/Advert/View?advertId=39c44958-3b3d-eb11-8106-005056b64545&fromProjectDashboard=False&fromRfxSummary=False&selectWorkgroup=False&fromAdvertEvent=False&fromActivityDashboard=False. Suppliers will need to be registered on Procontract.due-north.com. Registration is free. All queries relating to this project must go through the project messaging function on the portal. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/96e6596d-59ee-40ad-a9f3-7948528e7e05 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Dec 2020 | | Submission deadline | 22 Jan 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2021 - 31 Mar 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £80,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ORBIT GROUP LIMITED | | Locality | COVENTRY | | Post town | Coventry | | Postcode | CV3 2SU | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG33 Coventry | | Local authority | Coventry | | Electoral ward | Wyken | | Westminster constituency | Coventry East | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 14 Dec 2020 at 10:33 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/96e6596d-59ee-40ad-a9f3-7948528e7e05 - 14 Dec 2020 at 10:29 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0eacd4ab-cf2f-42a4-96b5-71c5fd3107df ## Documents - https://www.contractsfinder.service.gov.uk/Notice/96e6596d-59ee-40ad-a9f3-7948528e7e05 14th December 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/0eacd4ab-cf2f-42a4-96b5-71c5fd3107df 14th December 2020 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.orbit.org.uk - https://procontract.due-north.com/Supplier/Advert/View?advertId=39c44958-3b3d-eb11-8106-005056b64545&fromProjectDashboard=False&fromRfxSummary=False&selectWorkgroup=False&fromAdvertEvent=False&fromActivityDashboard=False ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-38e65045-138b-4073-a6df-67a112e1ef3e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-38e65045-138b-4073-a6df-67a112e1ef3e.json.