---
title: "Back Office Software 2"
ocid: "ocds-b5fd17-38fcffec-7067-4bf4-87eb-52584453365f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-38fcffec-7067-4bf4-87eb-52584453365f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-38fcffec-7067-4bf4-87eb-52584453365f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-38fcffec-7067-4bf4-87eb-52584453365f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2025-03-14"
---

# Back Office Software 2

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-38fcffec-7067-4bf4-87eb-52584453365f

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## Summary

Crown Commercial Service (CCS), based in Liverpool, has completed the procurement process for the "Back Office Software 2" framework agreement. This agreement, which covers software package and information systems, has been utilised by Central Government Departments and other UK Public Sector Bodies. The procurement, carried out through an open procedure (above threshold), included a tender period ending on 27 August 2024 and a contract period from 21 January 2025 to 20 January 2029. The awarded contracts, effective from 18 February 2025, have a significant value of £5 billion, reflecting CCS's commitment to facilitating the acquisition of back office software and support services across various sectors including health, police, fire and rescue, and education.

This tender offers substantial business growth opportunities, especially for SMEs and VCSEs, which are encouraged to compete in this open procurement process. With its comprehensive coverage - from enterprise resource planning to customer relationship management and beyond - the "Back Office Software 2" agreement presents lucrative deals for vendors specialising in IT services, consulting, software development, Internet support, and productivity workflow technologies. By engaging in this framework, businesses can expand their market presence, enhance their service offerings, and contribute significantly to the public sector's efficiency improvements.

## Notice

Crown Commercial Service (CCS) as the Authority has put in place a Pan Government Collaborative Agreement for the provision of Back Office Software to be utilised by Central Government Departments and all other UK Public Sector Bodies, including Local Authorities, Health, Police, Fire and Rescue, Education and Devolved Administrations. The Back Office Software 2 framework agreement has provided a route to market for organisations wishing to purchase software and support for back office systems, directly from the software vendor. The framework has covered the following: enterprise resource planning, HR and payroll, financial accounting, procurement and supply chain management, customer relationship management, productivity workflow technologies, content services, service portal, integration software, mobility and accessibility, as well as support and maintenance for these services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b5bf0c77-5601-4bff-92a8-0607022b8494 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Mar 2025 |
| Submission deadline | 27 Aug 2024 |
| Future notice date | 12 Jul 2024 |
| Award date | 18 Feb 2025 |
| Contract period | 18 Feb 2025 - 17 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,000,000,000 |
| Lots value | Not specified |
| Awards value | £5,000,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | A LIST OF SUCCESSFUL SUPPLIERS CAN BE FOUND IN THE ATTACHMENTS A |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 14 Mar 2025 at 08:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b5bf0c77-5601-4bff-92a8-0607022b8494
- 22 Aug 2024 at 14:03 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0962fefd-8060-4503-a002-f748d0d5cbef
- 25 Jul 2024 at 09:58 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0962fefd-8060-4503-a002-f748d0d5cbef
- 20 Dec 2023 at 12:04 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/99ec45ea-af2a-4e0d-bc6e-77317fc50427
- 20 Dec 2023 at 10:57 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/99ec45ea-af2a-4e0d-bc6e-77317fc50427
- 20 Dec 2023 at 10:54 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/99ec45ea-af2a-4e0d-bc6e-77317fc50427
- 20 Dec 2023 at 10:53 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/99ec45ea-af2a-4e0d-bc6e-77317fc50427

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b5bf0c77-5601-4bff-92a8-0607022b8494
  14th March 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/0962fefd-8060-4503-a002-f748d0d5cbef
  22nd August 2024 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/99ec45ea-af2a-4e0d-bc6e-77317fc50427
  20th December 2023 - Future opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/56976040-1bcd-4b52-af97-cfd84621895c
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ff044793-f054-4f7a-88b9-058a812eb79e
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/262587f6-648d-438a-ae42-b561612901e0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7e575f9b-4b22-4c56-9e24-5463be0d4d83
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6dbf5b63-28fa-4181-8af9-d71a65410897
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b7985864-4ee7-4574-894c-a7a75eff68b9
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6a4c4650-f041-4d3a-946a-63f330dad14e
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a0db1b32-0b8a-43a5-adaa-520d68d7aa63
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/98a2a8c7-ae96-4472-90ea-efb7bc57ae1b
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8e9ff323-824e-493b-bbc1-70658f80e867
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7a751eac-bf48-4f65-96db-350d812c4a8e
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fb258495-1e68-4d01-964e-de5015b420eb
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/444da4af-0a53-44bc-a58e-47761f548b0e
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/614d4cd7-2042-4eb6-9370-551a9ad03c7e
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/738a8f42-8728-4504-9c00-c5cdf9323a53
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ae193dda-76a4-467c-b85b-6a12d06a0ab5
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/72698ad4-8645-4d97-b094-ff2ba5beb523
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a3d8b226-b79c-4a15-8b4a-2ee891bd59d3
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3e94389c-74db-40f4-bc4f-f76d40b95ae0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/17805ccb-5a84-433c-832f-1726a2feae6e
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/04f858cc-eb9d-4387-8a82-4f45a24b4557
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f9f6b37a-72b8-4075-b5d2-db79e7d5dfb1
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/26de4158-cfcd-4e62-a58e-a59d506ba6cb
- https://www.find-tender.service.gov.uk/Notice/023165-2024
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a62d2b80-8496-4a7c-9db2-cd20f343aa7a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cd594eab-ff9b-45d0-ad81-d3dbe34e8103
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/64284386-4603-474b-9f41-983b5ed4f412
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ebb58e99-2114-4639-b301-80fa2afb7c11
  Awarded Suppliers
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ed0ec221-e29c-4214-b859-db239354d6ac

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-38fcffec-7067-4bf4-87eb-52584453365f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-38fcffec-7067-4bf4-87eb-52584453365f.json.