---
title: "Provision of Out of Hours Call Handling Service"
ocid: "ocds-b5fd17-3916685e-40d6-4e77-a6a5-bfcd26b21f1d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3916685e-40d6-4e77-a6a5-bfcd26b21f1d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3916685e-40d6-4e77-a6a5-bfcd26b21f1d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3916685e-40d6-4e77-a6a5-bfcd26b21f1d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OXFORD CITY COUNCIL"
published: "2022-02-10"
---

# Provision of Out of Hours Call Handling Service

Buyer: OXFORD CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3916685e-40d6-4e77-a6a5-bfcd26b21f1d

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## Summary

The Oxford City Council has completed the procurement process for the "Provision of Out of Hours Call Handling Service". This service primarily involves handling calls related to environmental concerns such as noise complaints, stray dogs, and pollution issues. The contract was awarded on 10th February 2022, with a total value of £12,798.07 and a contract period from 1st April 2022 to 31st March 2025. The procurement was conducted using a selective (restricted) procedure, and the tender period concluded on 31st January 2022. This project falls under the customer services industry category and is located in Oxford, England.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary and community sector enterprises (VCSEs) looking to expand their service offerings. Companies with expertise in call centre operations, environmental services, or community engagement would be particularly well-suited to pursue similar contracts. With the ongoing need for efficient handling of public inquiries related to environmental issues, businesses that can demonstrate effective customer service and responsiveness will find valuable prospects in this sector.

## Notice

Oxford City Council is seeking for the Provision of Out of Hours Call Handling Service. The majority of calls that will need to be resolved will be in the Environmental Development Area of business, things like reports of noise, stray dogs and pollution issues.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f21de4e9-3cfa-414a-9634-611f118d52df |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Feb 2022 |
| Submission deadline | 31 Jan 2022 |
| Future notice date | Not specified |
| Award date | 10 Feb 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | Not specified |
| Awards value | £12,798 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OXFORD CITY COUNCIL |
| Locality | OXFORD |
| Post town | Oxford |
| Postcode | OX1 1DS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Oxford |
| Electoral ward | Osney & St Thomas |
| Westminster constituency | Oxford West and Abingdon |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 10 Feb 2022 at 11:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f21de4e9-3cfa-414a-9634-611f118d52df

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f21de4e9-3cfa-414a-9634-611f118d52df
  10th February 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.oxford.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3916685e-40d6-4e77-a6a5-bfcd26b21f1d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3916685e-40d6-4e77-a6a5-bfcd26b21f1d.json.