---
title: "CCS Contact Centre for COVID19"
ocid: "ocds-b5fd17-3963de85-d12d-4c33-9f5d-e04a6b9ae167"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3963de85-d12d-4c33-9f5d-e04a6b9ae167"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3963de85-d12d-4c33-9f5d-e04a6b9ae167.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3963de85-d12d-4c33-9f5d-e04a6b9ae167.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE : CABINET OFFICE"
published: "2020-05-21"
---

# CCS Contact Centre for COVID19

Buyer: CROWN COMMERCIAL SERVICE : CABINET OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-3963de85-d12d-4c33-9f5d-e04a6b9ae167

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3963de85-d12d-4c33-9f5d-e04a6b9ae167)  
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## Summary

The procurement process pertains to the "CCS Contact Centre for COVID19" contract, initiated by the Crown Commercial Service, a segment of the Cabinet Office, based in Liverpool, England. This project focuses on the services industry, specifically targeting call centre operations aimed at processing backlog requests from PPE suppliers. The procurement method utilised was a direct award, and it has successfully concluded with an award value of £200,000. The contract period commenced on 22nd April 2020 and wrapped up on 22nd May 2020, following a tender period that ended on 21st April 2020.

This tender represents a significant opportunity for service providers in the call centre and customer support sector, especially those with experience in handling high demand during urgent public health situations. Businesses that excel in providing effective communication solutions and can demonstrate the capacity to manage large volumes of enquiries would be well-positioned to compete for similar contracts in future procurement processes. The successful bidder, Arvato Limited, highlights the potential for large firms to engage with government contracts while small and medium enterprises also seek opportunities by showcasing their unique capabilities in this field.

## Notice

Contract for contact centre supplier to clear backlog of PPE Supplier offers

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c6db60e2-947f-4e4c-b19a-9407397e6a79 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2020 |
| Submission deadline | 21 Apr 2020 |
| Future notice date | Not specified |
| Award date | 21 Apr 2020 |
| Contract period | 21 Apr 2020 - 22 May 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | £200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE : CABINET OFFICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARVATO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 21 May 2020 at 08:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c6db60e2-947f-4e4c-b19a-9407397e6a79

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c6db60e2-947f-4e4c-b19a-9407397e6a79
  21st May 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7bd320fc-7ab6-4ceb-9e5b-7acf895d8960

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3963de85-d12d-4c33-9f5d-e04a6b9ae167. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3963de85-d12d-4c33-9f5d-e04a6b9ae167.json.