---
title: "UK SBS The Provision of Marketing Automation Tool"
ocid: "ocds-b5fd17-398fdb2a-adc8-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-398fdb2a-adc8-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-398fdb2a-adc8-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-398fdb2a-adc8-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2018-03-22"
---

# UK SBS The Provision of Marketing Automation Tool

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-398fdb2a-adc8-11e6-9901-0019b9f3037b

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## Summary

The UK Shared Business Services Limited (UK SBS) is currently at the award stage for the provision of a Marketing Automation Tool (Tender ID: UK SBS IT150012). This procurement process, classified under the main industry category of services and specifically as sales, marketing and business intelligence software, took place in the South West of England. The financial value of the contract is £45,000, with the contract period commencing on 1st April 2015 and concluding on 31st March 2018. The tender period ended on 13th March 2015, and the award was made on 16th April 2015.

This tender presents substantial opportunities for businesses, especially those specialised in software development, marketing automation, and IT services. Small and medium enterprises (SMEs) may find competitive advantages in this tender, which requires a solution that enhances customer insights and operational efficiencies. Companies that can provide a robust marketing automation tool designed to integrate with existing communications functions would be particularly well-positioned to compete for this contract, fostering business growth through public sector engagement.

## Notice

This tool will replace, or interface with, existing tools used by the Communications team, in particular the digital and events team members, and will enable us to improve efficiencies when compared to existing tools, and help us to achieve greater customer insight across our social, web, and email channels. This insight will allow us to better plan and deliver on our right message, right person strategy and therefore improve the way in which we serve our organisational strategic aims with some obvious key benefits: * More time for the team to add value to their roles, rather than wasting time repeating processes or simply waiting for the tools to operate properly * Improved understanding of how customers discover us and are nurtured through the customer journey across all digital channels * The ability to plan, produce, control and publish content on web, social, and email channels ensuring consistent messaging * Faster conversion to sign up - to hear from Innovate UK in general, for events & webinars, for competition application * The ability to define channel ROI and allow us to attribute budget accordingly About UK Shared Business Services Putting the business into shared services UK Shared Business Services Ltd (UK SBS) brings a commercial attitude to the public sector; helping our customers improve efficiency, generate savings and modernise. It is our vision to become the leading provider for our customers of shared business services in the UK public sector, continuously reducing cost and improving quality of business services for Government and the public sector. Our broad range of expert services is shared by our customers. This allows our customers the freedom to focus resources on core activities; innovating and transforming their own organisations. Core services include Procurement, Finance, Grants Admissions, Human Resources, Payroll, ISS, and Property Asset Management all underpinned by our Service Delivery and Contact Centre teams. UK SBS is a people rather than task focused business. It's what makes us different to the traditional transactional shared services centre. What is more, being a not-for-profit organisation owned by its customers, UK SBS' goals are aligned with the public sector and delivering best value for the UK taxpayer. UK Shared Business Services Ltd changed its name from RCUK Shared Services Centre Ltd in March 2013. Our Customers Growing from a foundation of supporting the Research Councils, 2012/13 saw Business Innovation and Skills (BIS) transition their procurement to UK SBS and Crown Commercial Service (CSS - previously Government Procurement Service) agree a Memorandum of Understanding with UK SBS to deliver two major procurement categories (construction and research) across Government. UK SBS currently manages PS700m expenditure for its Customers, our growth projections anticipate this will rise to PS1bn in 2013/14. Important infor Additional information: UK Shared Business Services eSourcing As part of the strategic alliance between UK Shared Business Services Ltd (UK SBS) and Crown Commercial Service (CCS), UK SBS can use the CCS eSourcing Suite for future procurements. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing ExpressionOfInterest@ccs.gsi.gov.uk. Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered Bidder; and the name and contact details for the registered individual sending the email. Crown Commercial Service will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. The Sourcing documents can then be accessed on the eSourcing Suite at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in the Specification documents within Contracts Finder. As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information. For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk : Telephone: 0345 010 3503 Training documents to support Bidders utilise Emptoris CCS eSourcing are available in the Contracts Finder Tender documents section

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/40e90564-f7d2-4a45-8567-f3374863aeca |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Mar 2018 |
| Submission deadline | 13 Mar 2015 |
| Future notice date | Not specified |
| Award date | 15 Apr 2015 |
| Contract period | 29 Apr 2015 - 31 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,000 |
| Lots value | Not specified |
| Awards value | £59,408 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORACLE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48480000 - Sales, marketing and business intelligence software package
- 72212000 - Programming services of application software
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 22 Mar 2018 at 11:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/40e90564-f7d2-4a45-8567-f3374863aeca
- 18 Nov 2016 at 20:16 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8146d6ca-f472-4c6d-b9c7-a038e79a646d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/40e90564-f7d2-4a45-8567-f3374863aeca
  22nd March 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/8146d6ca-f472-4c6d-b9c7-a038e79a646d
  3rd March 2015 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/352f4cb6-e927-47bd-86c0-d59ff0dd6e1e
  Bidder Logging into Emptoris for the first time.pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/683ec1e0-df10-4281-b952-e90a44f6f957
  UK SBS IT150012 ITQ questions.pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/45e2688a-7b12-42d1-8241-94b9292fcf4f
  AW5.2 Price schedule.pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ac6113aa-1cc6-4430-8f62-1a851b29f3c0
  S1 - Services purchasing contract - low value.pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d1bf5557-031f-4729-b297-a0c66037b0f7
  Bidder Training.pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/37a9b1a1-f7ee-4e79-95c1-01e416808593
  UK SBS IT150012 ITQ Invitation to Quote.pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f442f323-c1c4-47cd-ac30-0437c20b63eb
  Bidder Logging into Emptoris for the first time.pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/398f410c-fc88-4825-9cf2-4dcdb91638d5
  UK SBS IT150012 ITQ questions.pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/45d76369-e322-485c-97d9-c790ba26f7a3
  AW5.2 Price schedule.pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2ed837e5-2c97-4605-887f-6002bae423a4
  S1 - Services purchasing contract - low value.pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c4c24238-b967-4360-aafd-0b78fae3042b
  Bidder Training.pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/19df3c9e-7435-4ef7-b2d4-00a8f5585d2f
  UK SBS IT150012 ITQ Invitation to Quote.pdf

## Notice URLs

- https://gpsesourcing.cabinetoffice.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-398fdb2a-adc8-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-398fdb2a-adc8-11e6-9901-0019b9f3037b.json.