---
title: "Oracle Support Services"
ocid: "ocds-b5fd17-39a3f104-02af-4cbf-8e96-d30b6ff3db72"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-39a3f104-02af-4cbf-8e96-d30b6ff3db72"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-39a3f104-02af-4cbf-8e96-d30b6ff3db72.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-39a3f104-02af-4cbf-8e96-d30b6ff3db72.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PENSION PROTECTION FUND"
published: "2026-03-24"
---

# Oracle Support Services

Buyer: PENSION PROTECTION FUND  
Current stage: Award  
OCID: ocds-b5fd17-39a3f104-02af-4cbf-8e96-d30b6ff3db72

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## Summary

The procurement process initiated by the Pension Protection Fund, located in Croydon, England, involves the Oracle Support Services contract through the CCS RMRM1557.14 G Cloud 14 Framework. This contract focuses on helpdesk and software support services for the Oracle Fusion ERP and EPM modules and falls under the CPV industry classification for software support services. The procurement amount totals £288,000 and covers a period from 3rd March 2026 to 2nd March 2029, including an optional one-year extension. The award stage was marked on the 24th of March 2026, with the procurement method being selective via a call-off from a framework agreement.

This tender provides substantial business growth opportunities, notably for large-scale enterprises familiar with ERP systems and the provision of specialised support services. Companies like Accenture (UK) Limited, the awarded supplier, exemplify the level of service expected, indicating that it's best suited for organisations with robust capabilities in IT support and advisory services. With the initial two-year term and possible extension, the contract ensures a sustained engagement, fostering long-term collaboration and credibility enhancement within the software support industry.

## Notice

Support and advisory services for the Oracle Fusion ERP system, as well as the Planning and Budgeting (EPM) modules. The contract is for a period of 2-years with the option to extend for 1-years - totalling a potential 3-years. 3rd March 2026 - 2nd March 2028 (2-year initial term) 3rd March 2028 - 2nd March 2029 (Optional 1-year extension) Awarded via CCS RMRM1557.14 G Cloud 14 Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cc888b56-0a3d-4c31-aa1c-ac77e55ccb20 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Mar 2026 |
| Submission deadline | 23 Jan 2026 |
| Future notice date | Not specified |
| Award date | 26 Jan 2026 |
| Contract period | 3 Mar 2026 - 2 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £288,000 |
| Lots value | Not specified |
| Awards value | £288,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PENSION PROTECTION FUND |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 2NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCENTURE (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services
- 72261000 - Software support services

## Release History

- 24 Mar 2026 at 15:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cc888b56-0a3d-4c31-aa1c-ac77e55ccb20

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cc888b56-0a3d-4c31-aa1c-ac77e55ccb20
  24th March 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.ppf.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-39a3f104-02af-4cbf-8e96-d30b6ff3db72. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-39a3f104-02af-4cbf-8e96-d30b6ff3db72.json.