---
title: "Kofax Support and Maintenance 25/26"
ocid: "ocds-b5fd17-39af870d-91c0-46ae-9db9-ac0f9d8ec81e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-39af870d-91c0-46ae-9db9-ac0f9d8ec81e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-39af870d-91c0-46ae-9db9-ac0f9d8ec81e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-39af870d-91c0-46ae-9db9-ac0f9d8ec81e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS BUSINESS SERVICE AUTHORITY"
published: "2025-03-11"
---

# Kofax Support and Maintenance 25/26

Buyer: NHS BUSINESS SERVICE AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-39af870d-91c0-46ae-9db9-ac0f9d8ec81e

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## Summary

The NHS Business Service Authority has awarded a contract for the support and maintenance of their bespoke core Intelligent Character Recognition (ICR) solution and bespoke Kofax KTT Product Suite, to Tungsten Automation UK Ltd. This procurement falls under the industry category of software support services and includes additional classifications such as software maintenance and repair services, and license management software development services. The contract commenced on 1st March 2025 and will conclude on 28th February 2026, with the award notice published on 11th March 2025. The contract value amounts to £88,707.48 and employs a direct procurement method via a single tender action below the threshold.

This awarded contract represents a significant opportunity for businesses specialising in software support, maintenance, and license management to gain a foothold in the public sector, particularly within health service frameworks. Companies with expertise in these areas could leverage this contract to expand their portfolios and demonstrate their capabilities in delivering essential services for governmental organisations. While the contract itself does not specify suitability for SMEs or VCSEs, it opens doors for larger tech firms adept at managing complex, bespoke software solutions across diverse geographical regions spanning from the United Kingdom to international territories.

## Notice

The award of a contract for the provision of support and maintenance services for the NHSBSA's bespoke core Intelligent Character Recognition (ICR) solution and bespoke Kofax KTT Product Suite purchased by the NHSBSA.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f4ff9b6c-8f83-457b-8353-baaaf2cc3fb9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Mar 2025 |
| Submission deadline | 28 Feb 2025 |
| Future notice date | Not specified |
| Award date | 3 Mar 2025 |
| Contract period | 1 Mar 2025 - 28 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £88,707 |
| Lots value | Not specified |
| Awards value | £88,707 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BUSINESS SERVICE AUTHORITY |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TUNGSTEN AUTOMATION |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212218 - License management software development services
- 72261000 - Software support services
- 72267000 - Software maintenance and repair services

## Release History

- 11 Mar 2025 at 16:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f4ff9b6c-8f83-457b-8353-baaaf2cc3fb9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f4ff9b6c-8f83-457b-8353-baaaf2cc3fb9
  11th March 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4b2a1e35-2045-42df-b90d-4bfb38f3a5ed
  4 - Q-642869_O-1053317_N-A_NHS Business Services Au_25-NOV-2024 (1) (2)_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-39af870d-91c0-46ae-9db9-ac0f9d8ec81e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-39af870d-91c0-46ae-9db9-ac0f9d8ec81e.json.