---
title: "Network Services (RM1045) Lot 4 Procurement for Non-Geographical Numbers"
ocid: "ocds-b5fd17-39cbe406-068e-439c-b9b5-d208eddd432a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-39cbe406-068e-439c-b9b5-d208eddd432a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-39cbe406-068e-439c-b9b5-d208eddd432a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-39cbe406-068e-439c-b9b5-d208eddd432a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2019-05-21"
---

# Network Services (RM1045) Lot 4 Procurement for Non-Geographical Numbers

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-39cbe406-068e-439c-b9b5-d208eddd432a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-39cbe406-068e-439c-b9b5-d208eddd432a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-39cbe406-068e-439c-b9b5-d208eddd432a.json)

## Summary

The Department for Work and Pensions has completed a tender for "Network Services (RM1045) Lot 4 Procurement for Non-Geographical Numbers," aimed at provisioning inbound call minutes charged on various tariff types for over 600 freephone numbers. This procurement falls under the telecommunications services category and was conducted via a selective procurement method, specifically a call-off from an existing framework agreement. The contract, valued at £34.5 million, commenced on 20 February 2019 and is set to conclude on 19 February 2021. The tender period ended on 24 August 2018, and the award was officially published on 21 May 2019.

This procurement offers significant opportunities for telecommunications providers, particularly those experienced in providing services to government bodies and managing call systems for large customer bases. Businesses capable of delivering competitive inbound calling solutions, with a strong understanding of tariff structures and government service requirements, would be well-suited to compete for contracts of this nature. Such enterprises can leverage this opportunity to expand their portfolios and strengthen their foothold in the public sector.

## Notice

DWP operate over 600 freephone numbers to customers to access welfare and pension services. This contract was to provision the inbound call minutes charged to DWP on a landline, mobile and payphone minute tariff.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/43931553-cc06-4e42-adcf-b2bfb95330bc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2019 |
| Submission deadline | 24 Aug 2018 |
| Future notice date | Not specified |
| Award date | 20 Feb 2019 |
| Contract period | 20 Feb 2019 - 19 Feb 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £34,500,000 |
| Lots value | Not specified |
| Awards value | £34,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VODAFONE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 21 May 2019 at 10:55 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/43931553-cc06-4e42-adcf-b2bfb95330bc
- 21 May 2019 at 10:51 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/43931553-cc06-4e42-adcf-b2bfb95330bc
- 21 May 2019 at 10:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/43931553-cc06-4e42-adcf-b2bfb95330bc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/43931553-cc06-4e42-adcf-b2bfb95330bc
  21st May 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b2602389-b150-4407-b8bb-255dd4d8706e
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f5714b0a-7a09-432d-b7e4-55fe83bbfe1f
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-39cbe406-068e-439c-b9b5-d208eddd432a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-39cbe406-068e-439c-b9b5-d208eddd432a.json.