---
title: "SBS22-208 NECS Support & Development Dynamics CRM"
ocid: "ocds-b5fd17-39d04199-9534-4732-8ed7-765e91adcf3d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-39d04199-9534-4732-8ed7-765e91adcf3d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-39d04199-9534-4732-8ed7-765e91adcf3d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-39d04199-9534-4732-8ed7-765e91adcf3d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "N H S SHARED BUSINESS SERVICES"
published: "2025-03-18"
---

# SBS22-208 NECS Support & Development Dynamics CRM

Buyer: N H S SHARED BUSINESS SERVICES  
Current stage: Award  
OCID: ocds-b5fd17-39d04199-9534-4732-8ed7-765e91adcf3d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-39d04199-9534-4732-8ed7-765e91adcf3d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-39d04199-9534-4732-8ed7-765e91adcf3d.json)

## Summary

The NHS Shared Business Services (NHS SBS) has completed the procurement process titled "SBS22-208 NECS Support & Development Dynamics CRM," classified under the Document Management System industry category. This tender sought a Managed IT Service to support the Cervical Screening Administration Service (CSAS) in the North East region of the United Kingdom. The procurement followed a selective method as a call-off from a framework agreement. The tender process concluded with an award decision on 20th February 2023, and the contract period spanned from 7th March 2023 to 7th March 2024. The awarded contract was valued at £77,925.

This tender presents significant business growth opportunities, especially for small and medium-sized enterprises (SMEs) with expertise in managed IT services and experience within the healthcare sector. Given the nature of the service, businesses proficient in Dynamics 365 and capable of managing high-volume casework involving various communication channels would be well-suited to compete for similar contracts. The contract award to Telefonica UK Limited demonstrates the potential for SMEs with relevant capabilities to secure public sector contracts in crucial support services.

## Notice

NECS hosts the Cervical Screening Administration Service (CSAS) providing a call/recall service for cervical cancer screening. The service manages approximately 350 'cases' each day, received via whitemail, phone calls, emails and web forms, for management and resolution in a timely manner and to a high standard. A Dynamics 365 platform is the existing solution that was developed for the service to manage the workload, and there are no plans to change this under the current SLA with NHS England. Requirements is for Managed IT Service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b3091d9e-ea96-4b8f-ba47-fd210cefde13 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2025 |
| Submission deadline | 20 Feb 2023 |
| Future notice date | Not specified |
| Award date | 20 Feb 2023 |
| Contract period | 7 Mar 2023 - 7 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £77,925 |
| Lots value | Not specified |
| Awards value | £77,925 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | N H S SHARED BUSINESS SERVICES |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M50 2UW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Quays |
| Westminster constituency | Salford |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEFONICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48311100 - Document management system

## Release History

- 18 Mar 2025 at 11:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b3091d9e-ea96-4b8f-ba47-fd210cefde13

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b3091d9e-ea96-4b8f-ba47-fd210cefde13
  18th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-39d04199-9534-4732-8ed7-765e91adcf3d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-39d04199-9534-4732-8ed7-765e91adcf3d.json.