---
title: "Friends & Family Testing"
ocid: "ocds-b5fd17-39e11c22-8d35-4ea6-bfee-0dfc04658f49"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-39e11c22-8d35-4ea6-bfee-0dfc04658f49"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-39e11c22-8d35-4ea6-bfee-0dfc04658f49.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-39e11c22-8d35-4ea6-bfee-0dfc04658f49.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH WEST AMBULANCE SERVICE NHS TRUST CHARITABLE FUND AND OTHER RELATED CHARITIES"
published: "2019-02-20"
---

# Friends & Family Testing

Buyer: NORTH WEST AMBULANCE SERVICE NHS TRUST CHARITABLE FUND AND OTHER RELATED CHARITIES  
Current stage: Award  
OCID: ocds-b5fd17-39e11c22-8d35-4ea6-bfee-0dfc04658f49

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## Summary

The procurement process is led by the North West Ambulance Service NHS Trust Charitable Fund and other related charities, seeking suppliers for the "Friends & Family Testing" project. This initiative falls under the customer survey services category within the healthcare sector, specifically located in the North West region of England. The procurement was executed through a selective method as a call-off from a framework agreement, with the tender period concluding on 31 August 2018. The awarded contract, amounting to £26,676.96, commenced on 20 September 2018 and will last until 19 September 2019.

This tender presents a valuable opportunity for businesses in the healthcare and customer feedback sectors, particularly small and medium-sized enterprises (SMEs) that can offer comprehensive patient experience services. Suppliers with expertise in customer survey services and experience in working with healthcare providers will find this opportunity particularly advantageous for business growth and expansion within public sector contracts.

## Notice

NWAS require a supplier to provide an end-to-end service for all Patient Experience requirements

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6891aee8-602e-47fa-9ba0-496eec90a017 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Feb 2019 |
| Submission deadline | 31 Aug 2018 |
| Future notice date | Not specified |
| Award date | 9 Sep 2018 |
| Contract period | 19 Sep 2018 - 19 Sep 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £26,600 |
| Lots value | Not specified |
| Awards value | £26,676 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH WEST AMBULANCE SERVICE NHS TRUST CHARITABLE FUND AND OTHER RELATED CHARITIES |
| Locality | BOLTON |
| Post town | Bolton |
| Postcode | BL1 5DD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD36 Greater Manchester North West |
| Local authority | Bolton |
| Electoral ward | Heaton, Lostock & Chew Moor |
| Westminster constituency | Bolton West |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPTIMUM CONTACT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services

## Release History

- 20 Feb 2019 at 13:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6891aee8-602e-47fa-9ba0-496eec90a017

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6891aee8-602e-47fa-9ba0-496eec90a017
  20th February 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-39e11c22-8d35-4ea6-bfee-0dfc04658f49. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-39e11c22-8d35-4ea6-bfee-0dfc04658f49.json.