---
title: "EHRC 1718-74 Evalutaion of Telephone support service for advisers"
ocid: "ocds-b5fd17-39e9bcd1-d727-41e4-ae66-4b9973da3f82"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-39e9bcd1-d727-41e4-ae66-4b9973da3f82"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-39e9bcd1-d727-41e4-ae66-4b9973da3f82.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-39e9bcd1-d727-41e4-ae66-4b9973da3f82.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EQUALITY AND HUMAN RIGHTS COMMISSION"
published: "2018-05-21"
---

# EHRC 1718-74 Evalutaion of Telephone support service for advisers

Buyer: EQUALITY AND HUMAN RIGHTS COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-39e9bcd1-d727-41e4-ae66-4b9973da3f82

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## Summary

The Equality and Human Rights Commission (EHRC) is currently engaged in the evaluation of its second tier helpline for frontline agencies through a tender titled "EHRC 1718-74 Evaluation of Telephone support service for advisers." This opportunity, classified under "Equal opportunities consultancy services," is based in multiple regions across the United Kingdom, including North East, London, and Scotland. The procurement method employed is an open procedure, and the tender period concluded on 13 March 2018, with the contract expected to run from 26 March 2018 to 28 September 2018. The estimated value of the contract is £15,000, with a minimum value of £12,000.

This tender presents an excellent opportunity for businesses specialising in evaluation consultancy and social research services to contribute to the important work of the EHRC in improving public advice on equality and human rights. Firms with expertise in helpline operations, process evaluation, and related consultancy services would be well-positioned to compete for this contract, allowing them not only to strengthen their portfolios but also to support the EHRC’s mission to enhance the quality of advice in this critical sector.

## Notice

The Equality and Human Rights Commission is providing a second tier helpline for frontline agencies (including the advice sector, trade unions, solicitors and ombudsman schemes). Tenders to evaluate the helpline are invited. The evaluation must address both the impact of the second tier helpline, and process matters concerning its operation - whether the helpline achieves the aim of improving the quality of advice to the public on equality and human rights matters, and whether it operates efficiently.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a5ff6be6-e9fe-44b4-b34c-5ceb5566c828 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2018 |
| Submission deadline | 13 Mar 2018 |
| Future notice date | Not specified |
| Award date | 30 Apr 2018 |
| Contract period | 1 May 2018 - 28 Sep 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,000 |
| Lots value | Not specified |
| Awards value | £14,874 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EQUALITY AND HUMAN RIGHTS COMMISSION |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M4 3AQ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE CENTRE OF PUBLIC INNOVATION |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 98 - Other community, social and personal services

### Codes

- 79315000 - Social research services
- 79419000 - Evaluation consultancy services
- 98200000 - Equal opportunities consultancy services

## Release History

- 21 May 2018 at 08:24 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a5ff6be6-e9fe-44b4-b34c-5ceb5566c828
- 20 Feb 2018 at 13:31 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a5ff6be6-e9fe-44b4-b34c-5ceb5566c828

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a5ff6be6-e9fe-44b4-b34c-5ceb5566c828
  20th February 2018 - Opportunity notice on Contracts Finder
- http://https://procontract.due-north.com/Advert?advertId=c9a86394-0f16-e811-80ea-005056b64545&p=c71c7101-720a-e711-80dd-005056b64545
  Link to opportunity

## Notice URLs

- http://www.equalityhumanrights.com

## Provenance

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