---
title: "Framework Agreement is for the Maintenance, Service and Repair of automatic heating controls - BEMS Systems."
ocid: "ocds-b5fd17-39ff940c-0443-453a-985f-044da2dbc207"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-39ff940c-0443-453a-985f-044da2dbc207"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-39ff940c-0443-453a-985f-044da2dbc207.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-39ff940c-0443-453a-985f-044da2dbc207.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DURHAM COUNTY COUNCIL"
published: "2024-11-05"
---

# Framework Agreement is for the Maintenance, Service and Repair of automatic heating controls - BEMS Systems.

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-39ff940c-0443-453a-985f-044da2dbc207

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## Summary

Durham County Council has completed the award stage for a Framework Agreement focused on the Maintenance, Service, and Repair of automatic heating controls and BEMS Systems. This framework is intended to maintain, service, and repair heating plant automatic controls and BEMS Systems across various Durham County Council facilities, including office accommodation, public buildings, educational establishments, leisure facilities, fire and rescue stations, and more. Glenfield Energy Solutions, an SME, has been awarded the contract valued at £280,000, covering services required in the North East, United Kingdom. The framework starts on 1 April 2025 and ends on 31 March 2027, with the option for a two-year extension. The procurement was conducted as an open procedure above the threshold, and the final decision on the award was announced on 5 November 2024.

This tender provides significant opportunities for businesses specialising in repair and maintenance services of building installations, particularly those with expertise in automatic heating controls and BEMS Systems. SMEs stand a good chance of competing successfully due to the inclusive nature of the framework and the emphasis on 24/7 emergency call-out capabilities. The range of buildings and facilities covered ensures a steady stream of work with potential scalability. Furthermore, businesses fulfilling this framework can establish a strong, ongoing relationship with Durham County Council and other associated contracting authorities, paving the way for future contracts and business growth.

## Notice

Framework Agreement for the Maintenance, Service and Repair of automatic heating controls - BEMS Systems. This Framework is to cover the complete servicing/maintenance & any breakdown repairs of the Heating Plant Automatic Controls & BEMS Systems within various Durham County Council facilities & other managed buildings. The contract is to cover a wide & diverse range of properties, with approximately 250 establishments including office accommodation, public buildings, educational establishments including Academies, leisure facilities, fire & rescue stations etc. The Council intends to appoint the successful contractor as number one ranked bidder on the framework. The second placed bidder will be held in reserve. There is a requirement for the successful Contractor to provide unlimited emergency call outs 24-hour, 365 days a year, with agreed guaranteed response times. Initial duration of proposed Framework Agreement is 2 years subject to the right of the Council (at its sole discretion) to exercise its option to extend for an additional overall term of no greater than a further 2 years from the actual end date. Framework will be available for use by Durham County Council & the following additional Contracting Authorities, where they have entered into a Procurement Service Level Agreement (SLA) with Durham County Council: - Academy Schools & Multi-Academy Trusts in County Durham & Darlington, - Maintained Schools in County Durham & Darlington, - County Durham & Darlington Fire and Rescue Service, - Durham Constabulary & the Office of the Durham Police & Crime Commissioner, - Believe Housing - Parish Councils & Town Councils in County Durham. The above list is not exhaustive, however, & in addition to the above the Framework may also be made available to other Organisations, again where these have entered into a Procurement SLA with Durham County Council. An up-to date list of these SLA partners is available on our website at: http://www.durham.gov.uk/dobusinesswithus Please access the tender docs for free for full details of specification and requirements via the NEPO Procontract www.nepo.org (https://www.nepo.org) and access the tender using reference DN735418. If you have any problems accessing the documents via the system, please contact the NEPO helpdesk as detailed below. The E-tendering System Support is provided for Providers by the NEPO portal administration organisation Proactis. Please use the method below that is appropriate to the issue that you are experiencing. . * Proactis Supplier Support Helpdesk Ticketing System (http://proactis.kayako.com ) - To be used by Suppliers for non-time critical issues i.e. password resets / account queries, finding information, accessing the tender, etc. * Email (ProContractSuppliers@proactis.com) - To be used in same way as ticketing system. Any emails to this address will auto-log a support ticket on Proactis Supplier Support Helpdesk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2b5bd7ee-a707-4280-863c-49f4a910f57e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Nov 2024 |
| Submission deadline | 11 Sep 2024 |
| Future notice date | Not specified |
| Award date | 5 Nov 2024 |
| Contract period | 31 Mar 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £280,000 |
| Lots value | Not specified |
| Awards value | £280,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5UQ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GLENFIELD ENERGY SOLUTIONS |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50700000 - Repair and maintenance services of building installations

## Release History

- 5 Nov 2024 at 12:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2b5bd7ee-a707-4280-863c-49f4a910f57e
- 12 Aug 2024 at 09:04 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b41b3951-a37e-40e7-82dd-13f0e276f84f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2b5bd7ee-a707-4280-863c-49f4a910f57e
  5th November 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/b41b3951-a37e-40e7-82dd-13f0e276f84f
  12th August 2024 - Opportunity notice on Contracts Finder

## Notice URLs

- http://proactis.kayako.com
- http://www.durham.gov.uk/dobusinesswithus
- https://www.nepo.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-39ff940c-0443-453a-985f-044da2dbc207. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-39ff940c-0443-453a-985f-044da2dbc207.json.