---
title: "FWK1116-Provision of Customer Services Training - AWARD"
ocid: "ocds-b5fd17-3a0b417a-2805-4a83-a735-ea0ad57ae9e2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a0b417a-2805-4a83-a735-ea0ad57ae9e2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3a0b417a-2805-4a83-a735-ea0ad57ae9e2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3a0b417a-2805-4a83-a735-ea0ad57ae9e2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PARLIAMENT UK"
published: "2019-02-21"
---

# FWK1116-Provision of Customer Services Training - AWARD

Buyer: PARLIAMENT UK  
Current stage: Award  
OCID: ocds-b5fd17-3a0b417a-2805-4a83-a735-ea0ad57ae9e2

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## Summary

The procurement process involves the buying organisation, Parliament UK, seeking to appoint a supplier for the provision of customer services training. This tender, titled "FWK1116-Provision of Customer Services Training - AWARD", falls under the industry category of staff training services and is located in Westminster, London. The procurement method used is an open procedure. The contract period is set to commence on 2nd July 2018 and will run until 1st July 2022. The total value of the contract is £255,000, with the award date listed as 29th June 2018.

This opportunity for customer service training creates significant prospects for businesses focused on learning and development services, particularly those specialising in training programme services, management training services, and personal development training. Businesses that demonstrate the ability to provide tailored training solutions aligned with the authority's cultural change objectives will be well-positioned to compete. Small and medium enterprises (SMEs) are particularly encouraged to participate in this tender, enhancing their growth potential while supporting the public sector’s focus on customer-centric service delivery.

## Notice

The Authority wants to appoint a supplier who can work with us to deliver customer service training and potentially other learning interventions that supports achievement of our customer service strategy and delivers cultural change. This training will be delivered to members of staff who work on the Parliamentary Estate. The Authority's starting point will be to develop and deliver a core workshop that compliments the roll out of the Compliments, Complaints or Comments (CCC) Project. We are seeking a provider who is able to work in partnership with us, to refine and adapt methods and content to meet our needs as the CCC Project develops and who can potentially suggest new methods and innovations to help us achieve our strategy and drive change. In addition to the CCC project business teams may have additional Customer Service learning and development requirements. They will be able to access support via this Framework so that all customer service training is delivered in a consistent manner and supports the KPMG Nunwood 6 Pillars approach whilst also meeting individual departmental needs. Any learning intervention outside of the CCC project will need prior written permission from the Contract Manager. We are aiming to offer training which enables staff to be willing to seek, respond positively to and reflect on feedback, using it to improve services. Any intervention will need to support staff to develop these skills alongside encouraging adoption of our organisational behaviours launched in 2017.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7e640a44-ab82-471f-a7a1-84a2c0e038bf |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Feb 2019 |
| Submission deadline | 22 May 2018 |
| Future notice date | Not specified |
| Award date | 28 Jun 2018 |
| Contract period | 1 Jul 2018 - 1 Jul 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | £255,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PARLIAMENT UK |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 0PW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCELERATOR SOLUTIONS |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services
- 80500000 - Training services
- 80510000 - Specialist training services
- 80511000 - Staff training services
- 80521000 - Training programme services
- 80530000 - Vocational training services
- 80531000 - Industrial and technical training services
- 80532000 - Management training services
- 80570000 - Personal development training services

## Release History

- 21 Feb 2019 at 10:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7e640a44-ab82-471f-a7a1-84a2c0e038bf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7e640a44-ab82-471f-a7a1-84a2c0e038bf
  21st February 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a0b417a-2805-4a83-a735-ea0ad57ae9e2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3a0b417a-2805-4a83-a735-ea0ad57ae9e2.json.