---
title: "Contact Centre and Professional Services"
ocid: "ocds-b5fd17-3a0b67c9-903a-4cfe-8f74-8790d344d204"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a0b67c9-903a-4cfe-8f74-8790d344d204"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3a0b67c9-903a-4cfe-8f74-8790d344d204.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3a0b67c9-903a-4cfe-8f74-8790d344d204.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TONBRIDGE & MALLING BOROUGH COUNCIL"
published: "2021-03-26"
---

# Contact Centre and Professional Services

Buyer: TONBRIDGE & MALLING BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3a0b67c9-903a-4cfe-8f74-8790d344d204

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a0b67c9-903a-4cfe-8f74-8790d344d204)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3a0b67c9-903a-4cfe-8f74-8790d344d204.json)

## Summary

The procurement process, initiated by Tonbridge & Malling Borough Council, involved the tender titled "Contact Centre and Professional Services," which focuses on delivering a contact centre solution along with related professional services. This procurement falls under the information technology services category and is based in South East England. The procurement method used is selective, being a call-off from a framework agreement, with a total contract value of £52,122. The tender period concluded on 10th March 2021, while the contract commenced on 26th March 2021 and is set to last until 25th March 2026.

This tender creates significant opportunities for businesses specialising in information technology services, particularly those equipped to provide comprehensive contact centre solutions and professional support. Companies with experience in public sector contracts, particularly larger-scale enterprises, may find this an advantageous opportunity, given the previous requirement for suppliers to exhibit robust capabilities. As the awarded contract is now active, interested parties should consider reaching out to Tonbridge & Malling Borough Council through their contact point to explore future opportunities that may arise from this engagement.

## Notice

Contact centre solution and professional services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/294cce0f-83fb-44f2-b632-e41e004875f6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Mar 2021 |
| Submission deadline | 10 Mar 2021 |
| Future notice date | Not specified |
| Award date | 26 Mar 2021 |
| Contract period | 26 Mar 2021 - 25 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £52,122 |
| Lots value | Not specified |
| Awards value | £52,122 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TONBRIDGE & MALLING BOROUGH COUNCIL |
| Locality | WEST MALLING |
| Post town | Rochester |
| Postcode | ME19 4LZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ46 West Kent |
| Local authority | Tonbridge and Malling |
| Electoral ward | Kings Hill |
| Westminster constituency | Maidstone and Malling |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NTT UNITED KINGDOM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 26 Mar 2021 at 15:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/294cce0f-83fb-44f2-b632-e41e004875f6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/294cce0f-83fb-44f2-b632-e41e004875f6
  26th March 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a0b67c9-903a-4cfe-8f74-8790d344d204. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3a0b67c9-903a-4cfe-8f74-8790d344d204.json.