--- title: "PROVISION OF CALL CENTRE SOFTWARE MAINTENANCE CONTRACT" ocid: "ocds-b5fd17-3a32275b-adc8-11e6-9901-0019b9f3037b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a32275b-adc8-11e6-9901-0019b9f3037b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3a32275b-adc8-11e6-9901-0019b9f3037b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-3a32275b-adc8-11e6-9901-0019b9f3037b.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CROWN COMMERCIAL SERVICE" published: "2016-11-18" --- # PROVISION OF CALL CENTRE SOFTWARE MAINTENANCE CONTRACT Buyer: CROWN COMMERCIAL SERVICE Current stage: Tender OCID: ocds-b5fd17-3a32275b-adc8-11e6-9901-0019b9f3037b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a32275b-adc8-11e6-9901-0019b9f3037b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3a32275b-adc8-11e6-9901-0019b9f3037b.json) ## Summary The Crown Commercial Service is initiating a procurement process for the "Provision of Call Centre Software Maintenance Contract". This tender falls under the services industry category, specifically related to call centre operations. The procurement stage is currently in the Tender phase, with the deadline for submitting proposals set for Friday, 13th March 2015, at 17:00. The contract period will commence on 1st April 2015 and continue until 31st March 2016. The opportunities are open to suppliers across the United Kingdom and other delivery addresses include British Overseas Territories and Europe. This tender presents a significant opportunity for businesses specialising in IT services and software maintenance, particularly those with capabilities in call centre technologies. Small and medium enterprises (SMEs) are encouraged to participate, making this a favourable bid for providers looking to leverage government contracts to grow their business. Interested suppliers must register on the Crown Commercial Service e-Sourcing Suite and express their interest promptly to ensure they receive the Invitation to Tender in time to prepare their submissions. ## Notice Potential Providers must first be registered on the Crown Commercial Service e-Sourcing Suite. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so at the Invitation to Tender stage. Full instructions for registration and use of the system can be found at http://gps.cabinetoffice.gov.uk/i-am-supplier/respond-tender Once you have registered on the e-Sourcing Suite, you will need to express and interest for the Insert Title This is done by emailing ExpressionOfInterest@CCS.gsi.gov.uk. Your email must clearly state: * the name of this procurement PROVISION OF CALL CENTRE SOFTWARE MAINTENANCE CONTRACT and the RM5200 SO8346 the name of the registered supplier; and * the name and contact details for the registered individual sending the email. Crown Commercial Service will then process this email and assign your organisation to the opportunity. The registered user will receive a notification email to alert them once this has been done. The Invitation to Tender will be issued by close of play on Wednesday 4th March 2015 and therefore suppliers can register on the e-Sourcing Suite between the issue date of this Contracts Finder advert and the deadline date. The deadline date for submission of proposals will be Friday 13th March 2015 17:00 It is advised however that Potential Providers register as soon as practically possible in order to receive the Invitation to Tender and have a sufficient amount of time to respond. For technical assistance on use of the e-Sourcing Suite please contact the Helpdesk: Freephone: 0345 010 3503 Email: supplier@CCS.gsi.gov.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/50386ba6-3c3a-44f8-841d-ed02c9a87dd8 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Nov 2016 | | Submission deadline | 13 Mar 2015 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2015 - 31 Mar 2016 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CROWN COMMERCIAL SERVICE | | Locality | NEWPORT | | Post town | Newport | | Postcode | NP10 8QQ | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL54 Monmouthshire and Newport | | Local authority | Newport | | Electoral ward | Tredegar Park and Marshfield | | Westminster constituency | Newport West and Islwyn | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 18 Nov 2016 at 20:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/50386ba6-3c3a-44f8-841d-ed02c9a87dd8 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/50386ba6-3c3a-44f8-841d-ed02c9a87dd8 4th March 2015 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/4f4ef3dd-7ae4-4db7-bd39-4bb173b313b6 Invitation to Tender - https://www.contractsfinder.service.gov.uk/Notice/Attachment/294b3889-ef93-4914-9847-91aa6d948d6f Appendix B Statement of Requirements - https://www.contractsfinder.service.gov.uk/Notice/Attachment/9bc5f2ca-1625-4c54-abd8-07e533a14d2b Appendix D Response Guidance - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0725122f-5b02-4fc3-bb86-208bf0025f1c Appendix C Terms and Conditions for Services ## Notice URLs - http://gps.cabinetoffice.gov.uk/i-am-supplier/respond-tender - https://gpsesourcing.cabinetoffice.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a32275b-adc8-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3a32275b-adc8-11e6-9901-0019b9f3037b.json.