--- title: "Integrated Housing Management Solution and Associated Services" ocid: "ocds-b5fd17-3a49d972-2f61-4d82-8faa-1411373e65f7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a49d972-2f61-4d82-8faa-1411373e65f7" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3a49d972-2f61-4d82-8faa-1411373e65f7.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-3a49d972-2f61-4d82-8faa-1411373e65f7.json" source: "Contracts Finder" current_stage: "Tender" buyer: "MERLIN HOUSING SOCIETY" published: "2017-07-17" --- # Integrated Housing Management Solution and Associated Services Buyer: MERLIN HOUSING SOCIETY Current stage: Tender OCID: ocds-b5fd17-3a49d972-2f61-4d82-8faa-1411373e65f7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a49d972-2f61-4d82-8faa-1411373e65f7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3a49d972-2f61-4d82-8faa-1411373e65f7.json) ## Summary The procurement process is led by Merlin Housing Society, seeking an "Integrated Housing Management Solution and Associated Services." This contract falls under the industry category of industry-specific software packages and is located in the South West of England. Currently in the tender stage, the deadline for submissions is set for 17th August 2017, with the contract period anticipated to start on 8th January 2018 and last until 7th January 2025. The total estimated value of the contract is £850,000. This tender presents significant opportunities for businesses specialising in software solutions, particularly those that offer customer-centric integrated management platforms. Small and Medium-sized Enterprises (SMEs) that can provide advanced CRM capabilities alongside mobile and digital service features will be well-suited to compete. The scope of solution includes interfaces with existing systems and self-service capabilities for residents, making this a promising prospect for innovative software developers and service providers in the housing sector. ## Notice The contracting authority is a housing society and wishes to procure a new fully integrated housing management solution and associated services that enable the delivery of excellent services right first time including: * CRM * repairs management * mobile working * digital services for customers (including web-portal, web-chat and tablet/smartphone apps/re-rendered web portal),. The preferred bidder is expected to be a prime contractor than can supply a solution that is customer-centric with sophisticated customer relationship management (CRM) capabilities, and allow colleagues to work when mobile (off-line as well as online) from any location. It will have a customer, tenancy and property database must interface to a number of other solutions including: * Kirona DRS - Dynamic resource scheduler (currently used for scheduling repairs operatives) * Keystone - asset management system (though we would be interested to consider integrated options) * Open Accounts - our finance system * Documotive - our EDRM and PO management system * Corvu - Our performance management and reporting system It must include self-service capabilities for residents via mobile/tablet app(s) and web-portal(s), and provide web-portal capability for partners. An indicative outline timetable is provided in the SSQ documentation. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cf6c8e13-b9d3-49f6-8988-97d95591d066 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Jul 2017 | | Submission deadline | 17 Aug 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 8 Jan 2018 - 7 Jan 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £850,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MERLIN HOUSING SOCIETY | | Locality | BRISTOL | | Post town | Bristol | | Postcode | BS37 6JX | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK5 West of England | | ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire | | Local authority | South Gloucestershire | | Electoral ward | Chipping Sodbury & Cotswold Edge | | Westminster constituency | Thornbury and Yate | | Delivery location | TLK South West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48100000 - Industry specific software package ## Release History - 17 Jul 2017 at 14:33 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/cf6c8e13-b9d3-49f6-8988-97d95591d066 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/cf6c8e13-b9d3-49f6-8988-97d95591d066 17th July 2017 - Opportunity notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/merlinhs/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a49d972-2f61-4d82-8faa-1411373e65f7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3a49d972-2f61-4d82-8faa-1411373e65f7.json.