---
title: "CRM Analysis"
ocid: "ocds-b5fd17-3a51263f-5200-4512-918f-fd9d56ca3f2d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a51263f-5200-4512-918f-fd9d56ca3f2d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3a51263f-5200-4512-918f-fd9d56ca3f2d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3a51263f-5200-4512-918f-fd9d56ca3f2d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2018-12-17"
---

# CRM Analysis

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-3a51263f-5200-4512-918f-fd9d56ca3f2d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a51263f-5200-4512-918f-fd9d56ca3f2d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3a51263f-5200-4512-918f-fd9d56ca3f2d.json)

## Summary

The procurement process titled "CRM Analysis" was conducted by the Department for Work and Pensions, focusing on IT services, specifically consulting and software development. The process is now complete, having reached the award stage on 7th November 2018. This procurement utilised a direct method, classified as a single tender action below the threshold, with a total contract value of £35,150. The contract period spans from 19th November 2018 to 17th May 2019, based in Brighton, England. The completion of the process was published on 17th December 2018.

This tender presents significant opportunities for businesses specialising in IT consulting and software development, particularly for those with expertise in customer relationship management systems. Established companies and those with the capability for large-scale project delivery would be well-suited to engage in similar tenders within this sector. With the growing demand for digital solutions, businesses that can offer innovative diagnostic and operational improvement services are likely to thrive in this competitive landscape.

## Notice

Provision of diagnostic piece of investigation work to be carried out by CRM experts examining and reporting on our current IT infrastructure.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4a1ffdeb-e1b6-4d66-a8cc-13dc1844cbce |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Dec 2018 |
| Submission deadline | 19 Oct 2018 |
| Future notice date | Not specified |
| Award date | 7 Nov 2018 |
| Contract period | 19 Nov 2018 - 17 May 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,150 |
| Lots value | Not specified |
| Awards value | £35,150 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BRIGHTON |
| Post town | Brighton |
| Postcode | BN1 4DW |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ21 Brighton and Hove |
| Local authority | Brighton and Hove |
| Electoral ward | West Hill & North Laine |
| Westminster constituency | Brighton Pavilion |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INCREMENTAL GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Dec 2018 at 11:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4a1ffdeb-e1b6-4d66-a8cc-13dc1844cbce

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4a1ffdeb-e1b6-4d66-a8cc-13dc1844cbce
  17th December 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a51263f-5200-4512-918f-fd9d56ca3f2d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3a51263f-5200-4512-918f-fd9d56ca3f2d.json.