---
title: "MVDC Call Handling Services award"
ocid: "ocds-b5fd17-3a512993-8d79-4cdf-9bec-6d2480a1f011"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a512993-8d79-4cdf-9bec-6d2480a1f011"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3a512993-8d79-4cdf-9bec-6d2480a1f011.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3a512993-8d79-4cdf-9bec-6d2480a1f011.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MOLE VALLEY DISTRICT COUNCIL"
published: "2025-07-15"
---

# MVDC Call Handling Services award

Buyer: MOLE VALLEY DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3a512993-8d79-4cdf-9bec-6d2480a1f011

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a512993-8d79-4cdf-9bec-6d2480a1f011)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3a512993-8d79-4cdf-9bec-6d2480a1f011.json)

## Summary

Mole Valley District Council has concluded the procurement process titled "MVDC Call Handling Services award", focusing on the technology-enabled care sector. The procurement, pertaining to the "Repair and maintenance services of medical equipment" industry category, saw a contract award under the selective procurement method as a call-off from the Northern Housing Consortium framework. E.Novation UK Ltd has been appointed to manage the contract valued at £450,000. This contract is set to commence on 1st January 2025 and will run until 31st December 2029, with operations based in the South East of England.

This award presents substantial opportunities for businesses specialising in technology-enabled services and call monitoring solutions. Recognising the potential for growth within this framework, small and medium-sized enterprises (SMEs) stand well-positioned to leverage similar future opportunities. Companies capable of delivering innovative, reliable, and efficient solutions within the medical equipment sector would be particularly well-suited to compete in such tenders, which promote the involvement of SMEs, as seen with the preferences expressed by Mole Valley District Council.

## Notice

MVDC have awarded a call-off contract to E.Novation UK Ltd under Lot 1 of the Northern Housing Consortium framework for Technology Enabled Lives, for the supply of products and/or services in relation to Call Monitoring and Control Centre Equipment.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f8b7754f-0863-40e0-99de-4c1ce57c9600 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jul 2025 |
| Submission deadline | 1 Nov 2024 |
| Future notice date | Not specified |
| Award date | 1 Dec 2024 |
| Contract period | 1 Jan 2025 - 31 Dec 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £450,000 |
| Lots value | Not specified |
| Awards value | £450,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MOLE VALLEY DISTRICT COUNCIL |
| Locality | DORKING |
| Post town | Redhill |
| Postcode | RH4 1SJ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Mole Valley |
| Electoral ward | Dorking North |
| Westminster constituency | Dorking and Horley |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | E.NOVATION |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50421000 - Repair and maintenance services of medical equipment

## Release History

- 15 Jul 2025 at 12:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f8b7754f-0863-40e0-99de-4c1ce57c9600

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f8b7754f-0863-40e0-99de-4c1ce57c9600
  15th July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a512993-8d79-4cdf-9bec-6d2480a1f011. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3a512993-8d79-4cdf-9bec-6d2480a1f011.json.