---
title: "IT Helpdesk Software"
ocid: "ocds-b5fd17-3a6b4430-41cb-421b-b742-667ef8bc3d43"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a6b4430-41cb-421b-b742-667ef8bc3d43"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3a6b4430-41cb-421b-b742-667ef8bc3d43.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3a6b4430-41cb-421b-b742-667ef8bc3d43.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STROUD DISTRICT COUNCIL"
published: "2025-11-13"
---

# IT Helpdesk Software

Buyer: STROUD DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3a6b4430-41cb-421b-b742-667ef8bc3d43

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a6b4430-41cb-421b-b742-667ef8bc3d43)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3a6b4430-41cb-421b-b742-667ef8bc3d43.json)

## Summary

The procurement process for "IT Helpdesk Software" was conducted by Stroud District Council, with Freshworks Incorporated being awarded the contract. Classified under the CPV category of "Software package and information systems," the procurement targeted the services industry. This call-off from a framework agreement followed a selective procurement method. The procurement stage is currently in the award phase, having been completed on 4th August 2025. The contract period extends from 6th August 2025 to 5th August 2027, with the delivery focused on the South West region of the United Kingdom. The procurement value amounts to £26,136.

This tender presents an opportunity for business growth, particularly appealing to SMEs due to its nature and scale suitability. Companies specialising in software development and IT support solutions may find this contract beneficial in expanding their public sector portfolio. By leveraging framework agreements and focusing on selective methods, businesses can secure advantageous positions in similar future tenders. With Stroud District Council as the buying organisation, there is a promising potential to build on relationships within local government procurement processes.

## Notice

Contract award notice only - call off from a framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3e43dbff-c2aa-46c6-9787-fa5ada73c2ea |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Nov 2025 |
| Submission deadline | 31 Jul 2025 |
| Future notice date | Not specified |
| Award date | 3 Aug 2025 |
| Contract period | 5 Aug 2025 - 5 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £26,136 |
| Lots value | Not specified |
| Awards value | £26,136 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STROUD DISTRICT COUNCIL |
| Locality | STROUD |
| Post town | Gloucester |
| Postcode | GL5 4UB |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK73 Gloucestershire CC |
| Local authority | Stroud |
| Electoral ward | Cainscross |
| Westminster constituency | Stroud |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 13 Nov 2025 at 09:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3e43dbff-c2aa-46c6-9787-fa5ada73c2ea

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3e43dbff-c2aa-46c6-9787-fa5ada73c2ea
  13th November 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a6b4430-41cb-421b-b742-667ef8bc3d43. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3a6b4430-41cb-421b-b742-667ef8bc3d43.json.