--- title: "UK SBS IT17312 ISIS accelerator control system platform support" ocid: "ocds-b5fd17-3a71b4fb-6e24-47a0-95eb-a00fe992d662" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a71b4fb-6e24-47a0-95eb-a00fe992d662" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3a71b4fb-6e24-47a0-95eb-a00fe992d662.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-3a71b4fb-6e24-47a0-95eb-a00fe992d662.json" source: "Contracts Finder" current_stage: "Tender" buyer: "UK SHARED BUSINESS SERVICES LIMITED" published: "2018-04-13" --- # UK SBS IT17312 ISIS accelerator control system platform support Buyer: UK SHARED BUSINESS SERVICES LIMITED Current stage: Tender OCID: ocds-b5fd17-3a71b4fb-6e24-47a0-95eb-a00fe992d662 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a71b4fb-6e24-47a0-95eb-a00fe992d662) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3a71b4fb-6e24-47a0-95eb-a00fe992d662.json) ## Summary The procurement process pertains to the contract titled "UK SBS IT17312 ISIS accelerator control system platform support," initiated by UK Shared Business Services Limited (UK SBS). This opportunity falls under the IT services category, specifically focused on consulting, software development, Internet, and support services. The contract's location is in Swindon, England. The tender was open for submissions until 14:00 on 12th March 2018, with formal contract services beginning from 29th March 2018 until 28th March 2021. The procurement method employed is an open procedure, suitable for small and medium enterprises (SMEs), with a total contract value of £50,000. This tender presents a significant opportunity for businesses specialising in IT services, particularly those with expertise in operating systems and software development tools supporting control systems. Companies that can provide comprehensive support solutions, including software licensing, client support systems, and proactive monitoring, would be well positioned to compete for this contract. The extensive requirements for ongoing support and performance reviews highlight the need for reliable service providers capable of delivering customised solutions and meeting high service level agreements. ## Notice *** This tender requirement was abandoned prior to a Contract award decision. *** **PLEASE DO NOT RESPOND DIRECTLY TO THE BUYER** Please note this tender will close 14:00 on 12/03/18. The requirement is for platform support (operating systems, development environment, and tools) to support continuing development of the control system under Vsystem. The current system consists of 5 HPE Itanium servers running the HPE OpenVMS operating system. Support is required for the base operating environment (OpenVMS, shadowing and clustering) and compilers (BASIC, C and C++). The winning supplier will provide software licences including rights to manufacturer's upgrades throughout the term of the contract, and make the software available for download or on physical media. The winning supplier will provide a telephone, email, and/or web-based call logging system to support the software provided as well as proactive monitoring. Minimum accepted would be at least one electronic call logging method with ideal offer to include Email support, telephone support, web-based call logging and tracking. Electronic call logging for support shall be available 24 x 7 Response times for support shall be Next Working Day response as a minimum and 4hr response would be the ideal SLA. The winning supplier will provide escalation procedures for higher level problems, including engineering support if required. The winning supplier will provide download access to patches, including custom ones if required. The winning supplier will provide quarterly reviews of performance including: summary of calls logged with time to respond and time to fix, together with details of any new releases or updates during the period. Maintenance will be via electronic delivery of patches and full access to new licences and updates. The winning supplier will provide a roadmap for the update cycles throughout the course of the contract, including evidence of plans for substantial development. The winning supplier will provide a roadmap for the product maturity/end of life throughout the course of the contract, including evidence of plans for substantial development including both functionality and hardware support Ongoing payments for support to be paid over the term of the contract at intervals to be agreed with the winning supplier. Additional information: As part of the strategic alliance between UK Shared Business Services Ltd (UK SBS) and Crown Commercial Service (CCS), UK SBS can use the CCS eSourcing Suite for future procurements. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing expressionofinterest@crowncommercial.gov.uk Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered Bidder; and the name and contact details for the registered individual sending the email. Crown Commercial Service will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. The Sourcing documents can then be accessed on the eSourcing Suite at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in the Specification documents within Contracts Finder. As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information. For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk : Telephone: 0345 010 3503 Training documents to support Bidders utilise Emptoris CCS eSourcing are available in the Contracts Finder Tender documents section. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0c30821b-1b58-4478-9620-51f3fe436e1c | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Apr 2018 | | Submission deadline | 12 Mar 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 28 Mar 2018 - 28 Mar 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £50,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UK SHARED BUSINESS SERVICES LIMITED | | Locality | SWINDON | | Post town | Swindon | | Postcode | SN2 1FF | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK71 Swindon | | Local authority | Swindon | | Electoral ward | Rodbourne Cheney | | Westminster constituency | Swindon North | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 13 Apr 2018 at 08:29 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0c30821b-1b58-4478-9620-51f3fe436e1c - 28 Feb 2018 at 15:49 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0c30821b-1b58-4478-9620-51f3fe436e1c - 28 Feb 2018 at 15:47 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0c30821b-1b58-4478-9620-51f3fe436e1c ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0c30821b-1b58-4478-9620-51f3fe436e1c 13th April 2018 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/4425279d-d16a-41cc-a975-2e45dc4bc4b0 Invitation to Quote - https://www.contractsfinder.service.gov.uk/Notice/Attachment/fa9522f0-0af2-44ff-ba36-7d7b4d76a57c Invitation to Quote Questions - https://www.contractsfinder.service.gov.uk/Notice/Attachment/384aca2f-b02f-49c7-8fc6-0d7e0b236e08 Contract Terms and Conditions - https://www.contractsfinder.service.gov.uk/Notice/Attachment/9ea82a05-f4f3-4144-8d9c-e6088c8f5c52 AW5.2 Price Schedule - https://www.contractsfinder.service.gov.uk/Notice/Attachment/922b7856-b021-4dfa-879f-b2c9bf7c4778 Bidder Training - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c39b8a9a-b9f6-4783-ba04-9954f7bcf5f3 Cyber Essentials Questionnaire ## Notice URLs - https://gpsesourcing.cabinetoffice.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a71b4fb-6e24-47a0-95eb-a00fe992d662. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3a71b4fb-6e24-47a0-95eb-a00fe992d662.json.