---
title: "ICT13144 Assisted Transport Services Booking and Scheduling solution"
ocid: "ocds-b5fd17-3a8c7aa6-fd54-4ab5-a756-cd87134c4765"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a8c7aa6-fd54-4ab5-a756-cd87134c4765"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3a8c7aa6-fd54-4ab5-a756-cd87134c4765.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3a8c7aa6-fd54-4ab5-a756-cd87134c4765.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2023-01-17"
---

# ICT13144 Assisted Transport Services Booking and Scheduling solution

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-b5fd17-3a8c7aa6-fd54-4ab5-a756-cd87134c4765

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a8c7aa6-fd54-4ab5-a756-cd87134c4765)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3a8c7aa6-fd54-4ab5-a756-cd87134c4765.json)

## Summary

Transport for London has recently awarded a contract for the ICT13144 Assisted Transport Services Booking and Scheduling solution. This contract falls under the IT services category and has a total value of £3,600,000. The procurement method used was a selective competitive procedure with negotiation. The tender period ended on 4th May 2022, and the contract is scheduled to run from 15th December 2022 to 14th December 2027. The buyer organisation, Transport for London, located in London, England, is looking to improve operational efficiencies within their Dial-a-Ride service by implementing a new booking and scheduling system to support their Assisted Transport Services Roadmap.

This tender provides an opportunity for IT services consulting, software development, and support companies to engage with Transport for London. The contract period of five years offers a stable revenue stream and potential for long-term partnerships. Small and medium-sized enterprises (SMEs) are encouraged to participate in this procurement process, as the buyer has indicated a preference for SMEs. Businesses with experience in delivering technology solutions for transport services or public sector organisations are well-suited to compete for this contract and contribute to the advancements in technology sought by Transport for London.

## Notice

TfL's Dial-a-Ride (DaR) service is responsible for delivering a multi-occupancy door-to-door transportation service. The service is available to registered members living in London boroughs who are unable to access mainstream public transport. DaR are seeking to replace the current booking and scheduling system that is in place. The new solution is required to support the aspirations of the Assisted Transport Services (ATS) Roadmap, which aims to bring together customer access to multiple ATS options (including non-TfL systems, funders and suppliers) onto a single platform, to enable ATS customers to self-service access the most appropriate form of transport and sources of funding to meet their travel needs, whether or not they are directly operated by TfL. TfL also seeks to exploit advancements in technology, to generate efficiencies whilst maintaining service quality. It's hoped a new solution will improve operational efficiencies within DaR but continue to satisfy customer needs.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eba395d5-84f0-449e-8e22-be61afd32fe4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jan 2023 |
| Submission deadline | 4 May 2022 |
| Future notice date | Not specified |
| Award date | 4 Aug 2022 |
| Contract period | 15 Dec 2022 - 14 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,600,000 |
| Lots value | Not specified |
| Awards value | £2,307,950 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIA TECHNOLOGIES B.V EUROPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Jan 2023 at 15:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eba395d5-84f0-449e-8e22-be61afd32fe4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eba395d5-84f0-449e-8e22-be61afd32fe4
  17th January 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/102fed54-4af4-45d3-8bd9-f87f55d62ea4
  This is a ZIP file of all the contract schedules from the signed contract which have been redacted.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a8c7aa6-fd54-4ab5-a756-cd87134c4765. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3a8c7aa6-fd54-4ab5-a756-cd87134c4765.json.