---
title: "Provision of ITSM for FSET"
ocid: "ocds-b5fd17-3a96c870-5c90-4461-bf15-a7021991012a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a96c870-5c90-4461-bf15-a7021991012a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3a96c870-5c90-4461-bf15-a7021991012a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3a96c870-5c90-4461-bf15-a7021991012a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CABINET OFFICE"
published: "2024-09-10"
---

# Provision of ITSM for FSET

Buyer: CABINET OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-3a96c870-5c90-4461-bf15-a7021991012a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a96c870-5c90-4461-bf15-a7021991012a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3a96c870-5c90-4461-bf15-a7021991012a.json)

## Summary

The Cabinet Office has completed the procurement process titled "Provision of ITSM for FSET," specifically for the Freshdesk ITSM solution. This procurement falls under the Software package and information systems industry category (CPV code 48000000) and is undertaken as a call-off from a framework agreement, using a selective procurement method. The delivery location is Westminster, London (postcode SW1A 2BQ). Notable dates include the end of the tender period on 10th August 2024, the start date of the contract on 27th August 2024, and the end date on 26th August 2025. The awarded contract's value is £240,488, and Freshworks Inc is the supplier.

This tender opens doors for businesses specialising in IT service management solutions, particularly those offering software package and information systems. Although this specific contract was not suited for SMEs or VCSEs, large-scale IT solution providers, especially those with products similar to Freshdesk, would stand to benefit from such opportunities. Businesses adept at navigating framework agreements and possessing the necessary credentials and scale to fulfil government contracts would find this procurement process especially advantageous for growth and establishing credibility in the public sector.

## Notice

For the provision of the Freshdesk ITSM solution for the Cabinet Office FSET

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0a816284-2768-4aa5-b6c1-7670046593da |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Sep 2024 |
| Submission deadline | 10 Aug 2024 |
| Future notice date | Not specified |
| Award date | 27 Aug 2024 |
| Contract period | 26 Aug 2024 - 26 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,488 |
| Lots value | Not specified |
| Awards value | £240,488 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CABINET OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 10 Sep 2024 at 10:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0a816284-2768-4aa5-b6c1-7670046593da

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0a816284-2768-4aa5-b6c1-7670046593da
  10th September 2024 - Awarded contract notice on Contracts Finder
- https://drive.google.com/file/d/1TpfcFe0R8AVXd0SQUSV1FfC2P-w5V1q0/view?usp=drive_link
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/4dd725fe-4358-41d8-ae5c-bd8b63cce846

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3a96c870-5c90-4461-bf15-a7021991012a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3a96c870-5c90-4461-bf15-a7021991012a.json.