---
title: "Low Code Customer Experience Platform (Cloud Based)"
ocid: "ocds-b5fd17-3aa61364-b28a-4b99-b5b0-dd616f3f7987"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3aa61364-b28a-4b99-b5b0-dd616f3f7987"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3aa61364-b28a-4b99-b5b0-dd616f3f7987.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3aa61364-b28a-4b99-b5b0-dd616f3f7987.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "DONCASTER COUNCIL"
published: "2023-05-31"
---

# Low Code Customer Experience Platform (Cloud Based)

Buyer: DONCASTER COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-3aa61364-b28a-4b99-b5b0-dd616f3f7987

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3aa61364-b28a-4b99-b5b0-dd616f3f7987)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3aa61364-b28a-4b99-b5b0-dd616f3f7987.json)

## Summary

The City of Doncaster Council is seeking suppliers to provide a Cloud based Low-Code Customer Experience Platform as part of its Customer Experience Strategy 2023 - 2026. The procurement method is an Open procedure, with bids due by June 30, 2023. The contract period is set to start on September 4, 2023, and end on September 4, 2033. The opportunity falls under the IT services category, specifically relating to consulting, software development, Internet, and support.

This tender by the Doncaster Council offers opportunities for businesses specialised in IT services to contribute to the enhancement of the customer experience for Doncaster residents. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprise (VCSE) organisations are encouraged to participate. Companies looking to provide innovative solutions for digital customer experience management are well-suited to compete for this contract.

## Notice

The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council's outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9a06c248-b1bd-451f-b196-6dcd1496345e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 May 2023 |
| Submission deadline | 30 Jun 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 3 Sep 2023 - 4 Sep 2033 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DONCASTER COUNCIL |
| Locality | DONCASTER |
| Post town | Doncaster |
| Postcode | DN1 3BU |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE35 Doncaster |
| Local authority | Doncaster |
| Electoral ward | Town |
| Westminster constituency | Doncaster Central |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 31 May 2023 at 15:47 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9a06c248-b1bd-451f-b196-6dcd1496345e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9a06c248-b1bd-451f-b196-6dcd1496345e
  31st May 2023 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=40416&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104514
  User / Company

## Notice URLs

- https://www.doncaster.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3aa61364-b28a-4b99-b5b0-dd616f3f7987. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3aa61364-b28a-4b99-b5b0-dd616f3f7987.json.