---
title: "Ministry of Justice Service Desk - FOR TRANSPARENCY PURPOSES ONLY"
ocid: "ocds-b5fd17-3ab71ed9-0638-4cf8-aaf7-cd5c9dc2a865"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3ab71ed9-0638-4cf8-aaf7-cd5c9dc2a865"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3ab71ed9-0638-4cf8-aaf7-cd5c9dc2a865.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3ab71ed9-0638-4cf8-aaf7-cd5c9dc2a865.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE."
published: "2020-01-22"
---

# Ministry of Justice Service Desk - FOR TRANSPARENCY PURPOSES ONLY

Buyer: MINISTRY OF JUSTICE.  
Current stage: Award  
OCID: ocds-b5fd17-3ab71ed9-0638-4cf8-aaf7-cd5c9dc2a865

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3ab71ed9-0638-4cf8-aaf7-cd5c9dc2a865.json)

## Summary

The procurement process involves the Ministry of Justice, which is seeking a service desk service to support its IT operations. The contract, titled "Ministry of Justice Service Desk - FOR TRANSPARENCY PURPOSES ONLY," falls under the information technology services industry category. The contract has been awarded, with the award date recorded on 27th November 2019. The contract period runs from 28th November 2019 to 27th November 2024, and it has a total value of £24,122,412. The procurement method used for this process was selective, specifically a call-off from a framework agreement.

This tender presents a significant opportunity for businesses specialising in IT services, particularly those that can provide helpdesk and support solutions. Companies, especially small to medium-sized enterprises (SMEs), would be well-positioned to compete given the nature of the service required. Engaging with the Ministry of Justice in this capacity could lead to further collaborations and expand a business's portfolio in the public sector, leveraging a well-established governmental client.

## Notice

Provision of a service desk service for the Ministry of Justice (MoJ) which shall be a point of contact through which end-users of the MoJ's IT services can direct IT incidents and requests for service. Additional information: FOR TRANSPARENCY PURPOSES ONLY - Competition undertaken via Crown Commercial Service Framework Technology Services 2

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c88c262c-361c-410a-9b9f-24cad3f69a8c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jan 2020 |
| Submission deadline | 7 Nov 2019 |
| Future notice date | Not specified |
| Award date | 27 Nov 2019 |
| Contract period | 28 Nov 2019 - 27 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,039,480 |
| Lots value | Not specified |
| Awards value | £24,122,412 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE. |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CGI IT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services
- 72253000 - Helpdesk and support services

## Release History

- 22 Jan 2020 at 11:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c88c262c-361c-410a-9b9f-24cad3f69a8c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c88c262c-361c-410a-9b9f-24cad3f69a8c
  22nd January 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3ab71ed9-0638-4cf8-aaf7-cd5c9dc2a865. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3ab71ed9-0638-4cf8-aaf7-cd5c9dc2a865.json.