---
title: "GRO call handling solution"
ocid: "ocds-b5fd17-3aedb339-09f1-43e8-ab3c-f0b16c2ba18e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3aedb339-09f1-43e8-ab3c-f0b16c2ba18e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3aedb339-09f1-43e8-ab3c-f0b16c2ba18e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3aedb339-09f1-43e8-ab3c-f0b16c2ba18e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ATAMIS LTD"
published: "2022-03-11"
---

# GRO call handling solution

Buyer: ATAMIS LTD  
Current stage: Award  
OCID: ocds-b5fd17-3aedb339-09f1-43e8-ab3c-f0b16c2ba18e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3aedb339-09f1-43e8-ab3c-f0b16c2ba18e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3aedb339-09f1-43e8-ab3c-f0b16c2ba18e.json)

## Summary

The procurement process pertains to a contract titled "GRO call handling solution", initiated by ATAMIS LTD, located in London, UK. This contract falls under the IT software package industry category and was awarded on 10th February 2021, with a total contract value of £24,369.55. The contract period commenced on 1st April 2021 and concluded on 30th September 2021. The procurement was executed through a direct method, specifically a single tender action below threshold, indicating that it was completed without a competitive bidding process.

This tender presents opportunities for small and medium-sized enterprises (SMEs) involved in IT solution provision, particularly those specialising in call handling technologies. Businesses with expertise in software development and telecommunications could find it advantageous to engage with similar future tenders. By understanding and leveraging the insights gained from this contract, suitable suppliers can position themselves effectively to seize similar contracts in the public sector.

## Notice

Provision of a call handling solution to maintain business continuity for certificate services, accepting payments via telephone & the support systems.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b81924bb-419a-4e69-b1b3-1b73de5d4cb1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Mar 2022 |
| Submission deadline | 10 Feb 2021 |
| Future notice date | Not specified |
| Award date | 10 Feb 2021 |
| Contract period | 31 Mar 2021 - 30 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £24,369 |
| Lots value | Not specified |
| Awards value | £24,369 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ATAMIS LTD |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GENESYS TELECOMMUNICATIONS LABORATORIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 11 Mar 2022 at 13:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b81924bb-419a-4e69-b1b3-1b73de5d4cb1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b81924bb-419a-4e69-b1b3-1b73de5d4cb1
  11th March 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3aedb339-09f1-43e8-ab3c-f0b16c2ba18e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3aedb339-09f1-43e8-ab3c-f0b16c2ba18e.json.