---
title: "Intelligent Service Operations Centre (ISOC) - AI Ops expertise"
ocid: "ocds-b5fd17-3b31f631-4a87-4306-a45f-e98fb496cba4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3b31f631-4a87-4306-a45f-e98fb496cba4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3b31f631-4a87-4306-a45f-e98fb496cba4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3b31f631-4a87-4306-a45f-e98fb496cba4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2023-09-14"
---

# Intelligent Service Operations Centre (ISOC) - AI Ops expertise

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-3b31f631-4a87-4306-a45f-e98fb496cba4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3b31f631-4a87-4306-a45f-e98fb496cba4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3b31f631-4a87-4306-a45f-e98fb496cba4.json)

## Summary

The Department for Work and Pensions has awarded a contract for the Intelligent Service Operations Centre (ISOC) - AI Ops expertise. The procurement stage was selective, with a Call-off from a framework agreement. The contract period is from August 30, 2023, to December 31, 2023. The total contract value is £125,500. The buying organisation is based in Manchester, England, and the industry category is IT services.

This tender awarded to CapGemini UK Plc offers opportunities for businesses with expertise in consulting, software development, and Internet support. Small and medium enterprises (SMEs) are well-suited to compete for this contract. The deadline for the tender submission was August 29, 2023, and the award was granted on August 30, 2023. Businesses with AI Ops expertise can benefit from participating in this procurement process to support the Department for Work and Pensions in enhancing its IT environments and digital workplaces.

## Notice

This requirement is for AIOps expertise that will deliver key artefacts to progress the Discovery phase of the Intelligent Service Operation Centre (ISOC) programme. The aims of the ISOC programme are to integrate modern, cost effective technology that is underpinned with intelligent ways of working that address the growing complexity of DWP's IT environments, providing data-driven insights and enhanced visibility about our hybrid cloud environments, user needs and Digital Workplaces.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/36083397-32c5-463a-9e06-f2f748b1cf7b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Sep 2023 |
| Submission deadline | 28 Aug 2023 |
| Future notice date | Not specified |
| Award date | 29 Aug 2023 |
| Contract period | 29 Aug 2023 - 31 Dec 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £125,500 |
| Lots value | Not specified |
| Awards value | £125,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 3AA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPGEMINI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 14 Sep 2023 at 09:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/36083397-32c5-463a-9e06-f2f748b1cf7b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/36083397-32c5-463a-9e06-f2f748b1cf7b
  14th September 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/71f1e1e7-5689-43a7-b6ad-d6653cf4018e
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3b31f631-4a87-4306-a45f-e98fb496cba4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3b31f631-4a87-4306-a45f-e98fb496cba4.json.