---
title: "Collections, Caseload Manager, and Paypoint Integration"
ocid: "ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROOFTOP HOUSING GROUP LIMITED"
published: "2026-08-04"
---

# Collections, Caseload Manager, and Paypoint Integration

Buyer: ROOFTOP HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f.json)

## Summary

Rooftop Housing Group Limited has completed a public procurement process, awarding a contract to Voicescape Limited for a project titled "Collections, Caseload Manager, and Paypoint Integration". This procurement is categorised under the industry classification of Software package and information systems (CPV code 48000000), and the contracting authority is based in Evesham, England (postal code WR11 4YD). The procurement was conducted via a direct award through the G-Cloud 14 framework, specifically its Lot 2. Key timelines include the contract period starting from 19 July 2026 and running until 18 July 2029, with an option to extend by an additional year. The contract was valued at approximately £343,579.20, inclusive of VAT. The tender stage has been completed, with the award officially recorded on 13 July 2026.

This tender presents significant opportunities for businesses specialising in software development, particularly those focusing on automated engagement solutions and AI-driven systems. The selective procurement approach implies a call-off from a framework agreement, which can be advantageous for small and medium-sized enterprises (SMEs), such as Voicescape Limited, as it encourages competitive participation while ensuring capability standards. Companies that offer innovative multi-channel communication solutions and can handle large-scale data management to aid organisations like housing groups in customer engagement and behaviour prediction would find this tender especially suited to their expertise. SMEs are encouraged to leverage the potential for business growth through direct frameworks like the G-Cloud, enabling entry into public sector contracts.

## Notice

Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identifies/creates cases for review by Income Officers. This contract was procured as a direct award via G-Cloud 14's Lot 2 framework. Justification for a direct award recorded and validated. Contract period is from 19 July 2026 to 18 July 2026 with the option to extend by 12 months. Contract value is estimated at PS343,579.20 (inc VAT). This value includes the optional extension value. Please note it may increase slightly with RPI. If you have any questions regarding this award, please email procurement@rooftopgroup.org

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e2ff0532-870b-4da8-b814-fb088f36c280 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Aug 2026 |
| Submission deadline | 13 Jul 2026 |
| Future notice date | Not specified |
| Award date | 12 Jul 2026 |
| Contract period | 18 Jul 2026 - 18 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £343,579 |
| Lots value | Not specified |
| Awards value | £343,579 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROOFTOP HOUSING GROUP LIMITED |
| Locality | EVESHAM |
| Post town | Worcester |
| Postcode | WR11 4YD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG12 Worcestershire CC |
| Local authority | Wychavon |
| Electoral ward | Evesham North |
| Westminster constituency | Droitwich and Evesham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Aug 2026 at 11:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e2ff0532-870b-4da8-b814-fb088f36c280

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e2ff0532-870b-4da8-b814-fb088f36c280
  4th August 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f.json.