---
title: "Out of Hours Telephone Service"
ocid: "ocds-b5fd17-3b547590-1e12-48cc-809f-7cb142a2d8c5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3b547590-1e12-48cc-809f-7cb142a2d8c5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3b547590-1e12-48cc-809f-7cb142a2d8c5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3b547590-1e12-48cc-809f-7cb142a2d8c5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UTTLESFORD DISTRICT COUNCIL"
published: "2025-06-25"
---

# Out of Hours Telephone Service

Buyer: UTTLESFORD DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3b547590-1e12-48cc-809f-7cb142a2d8c5

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## Summary

The public procurement process for the "Out of Hours Telephone Service" was conducted by Uttlesford District Council, located in Saffron Walden, England. This tender falls under the Customer Services category and involves providing telephone services outside of regular business hours. The procurement process was initiated with a single tender action below threshold, and the contract awarded to Norse Commercial Services Ltd commenced on 1st April 2025, running until 31st March 2027. The award was made active on 1st March 2025, and the award notice was published on 25th June 2025. The total contract value is £25,000.

This contract represents a valuable opportunity for businesses specializing in customer services, particularly those with expertise in telephony solutions. Companies of varying sizes, particularly small and medium-sized enterprises, could potentially benefit from similar contracts as they may meet suitability requirements set out by the council. Exploring future tenders in this domain can drive growth by expanding service offerings, entering new geographical markets, and enhancing the service capabilities catered toward public sector organisations in need of reliable out-of-hours support.

## Notice

Provision of out of hours telephone service for Uttlesford District Council

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fc6ae34a-0cc5-4c92-8fd4-5d40d709c84f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jun 2025 |
| Submission deadline | 1 Mar 2025 |
| Future notice date | Not specified |
| Award date | 1 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | £25,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UTTLESFORD DISTRICT COUNCIL |
| Locality | SAFFRON WALDEN |
| Post town | Cambridge |
| Postcode | CB11 4ER |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH35 West Essex |
| Local authority | Uttlesford |
| Electoral ward | Saffron Walden Audley |
| Westminster constituency | North West Essex |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NORSE COMMERCIAL SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 25 Jun 2025 at 07:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fc6ae34a-0cc5-4c92-8fd4-5d40d709c84f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fc6ae34a-0cc5-4c92-8fd4-5d40d709c84f
  25th June 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3b547590-1e12-48cc-809f-7cb142a2d8c5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3b547590-1e12-48cc-809f-7cb142a2d8c5.json.