---
title: "East West Rail Customer Experience Development Procurement"
ocid: "ocds-b5fd17-3b5b7cec-ed0e-4191-8e21-d6203c47f7c0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3b5b7cec-ed0e-4191-8e21-d6203c47f7c0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3b5b7cec-ed0e-4191-8e21-d6203c47f7c0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3b5b7cec-ed0e-4191-8e21-d6203c47f7c0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EAST WEST RAILWAY COMPANY LIMITED"
published: "2020-06-08"
---

# East West Rail Customer Experience Development Procurement

Buyer: EAST WEST RAILWAY COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-3b5b7cec-ed0e-4191-8e21-d6203c47f7c0

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## Summary

The East West Railway Company Limited has successfully completed the procurement process for the "East West Rail Customer Experience Development Procurement", which aimed to enhance customer experience through a comprehensive strategy. This project falls under the research and development services category (CPV code: 73000000), with a total contract value of £1,400,000. The tender phase concluded on 2nd June 2020, and the contract period runs from 3rd June 2020 to 3rd June 2023, encompassing delivery across the United Kingdom and other regions.

This tender presents significant opportunities for businesses, particularly those specialising in consultancy and customer experience strategies within the transport sector. Large firms experienced in research and development services are well-positioned to participate, as evidenced by the selection of Engine Creative Consultants Ltd for this contract. Companies looking to expand their portfolio in the public services sector should consider leveraging their expertise in customer strategy development to engage with similar future procurements.

## Notice

In order fulfil the East West Railway Company's (EWR Co) strategic aim of setting a new benchmark for customer experience, EWR Co. has appointed a third-party supplier to assist in the development of a customer strategy and proposition from construction through to end state operation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/37dd8dff-e5e0-48f4-b0e8-82ca5cb10059 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jun 2020 |
| Submission deadline | 2 Jun 2020 |
| Future notice date | Not specified |
| Award date | 1 Jun 2020 |
| Contract period | 2 Jun 2020 - 3 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,400,000 |
| Lots value | Not specified |
| Awards value | £1,400,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST WEST RAILWAY COMPANY LIMITED |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Vincent Square |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ENGINE CREATIVE CONSULTANTS |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 8 Jun 2020 at 10:40 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/37dd8dff-e5e0-48f4-b0e8-82ca5cb10059
- 8 Jun 2020 at 10:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/37dd8dff-e5e0-48f4-b0e8-82ca5cb10059

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/37dd8dff-e5e0-48f4-b0e8-82ca5cb10059
  8th June 2020 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=498815150
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3b5b7cec-ed0e-4191-8e21-d6203c47f7c0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3b5b7cec-ed0e-4191-8e21-d6203c47f7c0.json.