---
title: "Contact Centre Solution"
ocid: "ocds-b5fd17-3b7bc8fc-1653-4d27-af77-23a38c2596e9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3b7bc8fc-1653-4d27-af77-23a38c2596e9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3b7bc8fc-1653-4d27-af77-23a38c2596e9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3b7bc8fc-1653-4d27-af77-23a38c2596e9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KIRKLEES COUNCIL"
published: "2024-05-16"
---

# Contact Centre Solution

Buyer: KIRKLEES COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3b7bc8fc-1653-4d27-af77-23a38c2596e9

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## Summary

The Kirklees Council has awarded a contract for the provision of a Contact Centre Solution, valued at £285,000 GBP. The procurement method was selective, involving a call-off from a framework agreement. The contract period is from February 16, 2024, to February 15, 2027, located in Yorkshire and the Humber, United Kingdom. The procurement stage was completed on February 15, 2024.

This tender presents an opportunity for businesses, particularly in the IT software package industry, to compete for contracts with Kirklees Council. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are suitable for this procurement. Businesses interested in providing Contact Centre Solutions should explore this opportunity, leveraging their expertise in IT software packages.

## Notice

Provision of a Contact Centre Solution Contract awarded via NHS SBS Patient/Citizen Communication & Engagement Solutions Framework Agreement

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/64f6e28b-fe74-4042-8eeb-3606befcd23a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 May 2024 |
| Submission deadline | 15 Feb 2024 |
| Future notice date | Not specified |
| Award date | 14 May 2024 |
| Contract period | 16 Feb 2024 - 15 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £285,000 |
| Lots value | Not specified |
| Awards value | £285,283 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KIRKLEES COUNCIL |
| Locality | HUDDERSFIELD |
| Post town | Huddersfield |
| Postcode | HD1 2TA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE44 Calderdale and Kirklees |
| Local authority | Kirklees |
| Electoral ward | Newsome |
| Westminster constituency | Huddersfield |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 16 May 2024 at 11:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/64f6e28b-fe74-4042-8eeb-3606befcd23a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/64f6e28b-fe74-4042-8eeb-3606befcd23a
  16th May 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.kirklees.gov.uk/beta/default.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3b7bc8fc-1653-4d27-af77-23a38c2596e9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3b7bc8fc-1653-4d27-af77-23a38c2596e9.json.