---
title: "UK SBS FWMRCR17122ACAS - Evaluation of ACAS online advice and guidance 2017"
ocid: "ocds-b5fd17-3ba7f822-662b-4cb6-95c5-7675f7e62297"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3ba7f822-662b-4cb6-95c5-7675f7e62297"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3ba7f822-662b-4cb6-95c5-7675f7e62297.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3ba7f822-662b-4cb6-95c5-7675f7e62297.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2017-11-07"
---

# UK SBS FWMRCR17122ACAS - Evaluation of ACAS online advice and guidance 2017

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-3ba7f822-662b-4cb6-95c5-7675f7e62297

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## Summary

The procurement process, initiated by UK Shared Business Services Limited, focuses on the evaluation of ACAS online advice and guidance as specified in the tender titled "UK SBS FWMRCR17122ACAS - Evaluation of ACAS online advice and guidance 2017." This contract falls under the research and development consultancy services category, with an award value of £78,736.31. The contract period began on 2nd November 2017 and will run until 30th November 2018, with the tender period having ended on 23rd October 2017. The project is based in London, United Kingdom, and the procurement method employed was a market research framework.

This tender presents significant opportunities for growth, particularly for businesses specialising in market research, user experience evaluation, and consultancy services. Companies that possess expertise in assessing online guidance platforms and have experience in conducting user surveys would be well-suited to participate in similar tenders. The emphasis on evaluating user experience indicates a demand for innovative approaches that enhance digital service delivery, appealing to both small and medium enterprises looking to expand their presence in the public sector.

## Notice

The overall objective of this research is to evaluate the quality and user experience of written guidance on the Acas website, and whether the service is meeting customer need, with a view to informing the construction of the new Acas website and ongoing efforts to encourage the use of online guidance rather than the helpline. We would also like to establish a baseline against which we can benchmark in future, once the website has been reengineered. To do this, we would like to evaluate the user experience; the ease with which the user can find what they are looking for; subsequent actions taken by the user on the basis of the information they have accessed; success and failure measures.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0d656dae-48c1-46eb-84f5-b86ef7b1f3e4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Market Research Framework |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Nov 2017 |
| Submission deadline | 23 Oct 2017 |
| Future notice date | Not specified |
| Award date | 31 Oct 2017 |
| Contract period | 2 Nov 2017 - 30 Nov 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £85,000 |
| Lots value | Not specified |
| Awards value | £78,736 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1ET |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73200000 - Research and development consultancy services
- 79300000 - Market and economic research; polling and statistics

## Release History

- 7 Nov 2017 at 11:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0d656dae-48c1-46eb-84f5-b86ef7b1f3e4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0d656dae-48c1-46eb-84f5-b86ef7b1f3e4
  7th November 2017 - Awarded contract notice on Contracts Finder

## Provenance

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