---
title: "UserZoom - Remote Experience Testing Software and Services"
ocid: "ocds-b5fd17-3bfbf938-009e-4f8f-bb18-90f98717b03d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3bfbf938-009e-4f8f-bb18-90f98717b03d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3bfbf938-009e-4f8f-bb18-90f98717b03d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3bfbf938-009e-4f8f-bb18-90f98717b03d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2025-07-08"
---

# UserZoom - Remote Experience Testing Software and Services

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-3bfbf938-009e-4f8f-bb18-90f98717b03d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3bfbf938-009e-4f8f-bb18-90f98717b03d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3bfbf938-009e-4f8f-bb18-90f98717b03d.json)

## Summary

This procurement process revolves around NHS England, a major public healthcare body in the UK, sourcing software for remote user experience testing titled "UserZoom - Remote Experience Testing Software and Services". Falling under the industry category "Software package and information systems" with CPV code 48000000, it focuses on acquiring an unmoderated remote user research participant tool. The procurement involved a selective method through a call-off from a framework agreement, concerning goods valued at GBP 129,500. The award was made to UserTesting Technologies Limited as of 3rd July 2025, commencing from 30th June 2025 until 29th June 2026. As the tender period ended on 6th May 2025, NHS England's offices in Leeds will serve as the main location associated with this contract.

This tender presents substantial opportunities for businesses specialising in software development, particularly those offering remote testing solutions and seeking to align with public sector needs. Despite the procurement method limiting the competition to suppliers within a framework, it highlights avenues for such companies to secure lucrative government contracts and establish partnerships with prominent entities like NHS England. While not targeting SMEs or VCSEs, larger organisations with the necessary capabilities and framework access stand poised to leverage this contract to expand their market presence and drive innovation within the public software procurement landscape.

## Notice

Unmoderated Remote User Research Participant Tool

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1ab86a64-3881-45a2-9431-5cf6531568ee |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jul 2025 |
| Submission deadline | 6 May 2025 |
| Future notice date | Not specified |
| Award date | 2 Jul 2025 |
| Contract period | 29 Jun 2025 - 29 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £129,500 |
| Lots value | Not specified |
| Awards value | £129,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | USERTESTING TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 8 Jul 2025 at 11:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1ab86a64-3881-45a2-9431-5cf6531568ee
- 4 Jul 2025 at 11:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/add8c736-2ee7-4af0-9b2e-995f9004b8e8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1ab86a64-3881-45a2-9431-5cf6531568ee
  8th July 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/add8c736-2ee7-4af0-9b2e-995f9004b8e8
  4th July 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/efbb1edb-7d70-49ab-a07b-0c8467a92fcb
  [REDACTED] (C371670) G-cloud14 Contract - UserZoom - v1.0-SIGNED

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3bfbf938-009e-4f8f-bb18-90f98717b03d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3bfbf938-009e-4f8f-bb18-90f98717b03d.json.